Emergency Call Taker/ Health Adviser inNewport inNewport PUBLISHED TUE 22 OCT 2024

Band 3: £24,071 to £25,674 a year pro rata, per annum PERMANENT
NHS NIGHTS WEEKEND

Isle of Wight NHS Trust rjv4hFS9

The Isle of Wight NHS Trust is seeking Emergency Call Takers/Health Advisors to join their Clinical Coordination Centre in Newport. This permanent position, available in full-time or part-time capacities, involves managing calls from patients and healthcare professionals seeking emergency, urgent, and non-urgent care via the 111 and 999 services. Candidates will utilize a clinical assessment tool to direct callers to the appropriate service while working in a fast-paced environment. The role demands strong communication skills, the ability to remain composed under pressure, and resilience, though prior healthcare experience is not required.

The position requires flexibility to work a variety of shifts, including days, nights, weekends, and bank holidays, with enhanced pay for unsocial hours. Interested applicants should review the person specification and job description details to understand the essential skills needed and the responsibilities involved.

999 and 111/999 CALL TAKER/HEALTH ADVISOR in our CLINICAL CO-ORDINATION CENTRE within the IOW NHS TRUST

Band 3 - £24,£25,674 (pro rata for part-time)

Full-time/Part-time Permanent Roles

(Please note that this role includes a mixture of Days and Nights including Weekends and Bank Holidays).

We are recruiting for 999 and 111/999 call takers to join #TeamIOWNHS. Working from our Clinical Co-Ordination Centre, you will be the first line of support for patients calling 111 or 999 who need help or advice. This is an incredibly rewarding role that allows you to really make a difference to peoples lives. You will provide efficient management of calls from patients and healthcare professionals with emergency, urgent and non-urgent healthcare needs using a clinical assessment tool, directing to the most appropriate service.

You do not need to have previous experience in health care but we are looking for excellent communicators, people able to remain calm under pressure and the resilience to work in a high-pressured environment to deliver safe and effective care.

Previous candidates need not apply

This post is a 24 hour role and we are looking for applicants who are able to work a full range of shifts to include Days, Lates and Nights of up to 12 hours, All unsocial hours worked attract enhanced pay to compensate for this.

Please see as an attached document some example rotating shift patterns that we currently use that you could be expected to work.

About us
ttached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

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