Receptionist inSidcup inSidcup PUBLISHED WED 6 NOV 2024

£17,114 to £19,339 a year (part time hours equivalent) PERMANENT GOOD SALARY

NHS WEEKEND

Hurley Group rvAGLoCC

Opportunity to work for a reputable NHS organisation committed to patient-centered care.

Flexible working hours, allowing for a variety of shift patterns including weekends and bank holidays.

Experience in a vital healthcare role, interacting with patients and healthcare professionals.

Development of strong interpersonal and organisational skills through regular interactions and teamwork.

Continuous professional development opportunities, including mandatory training and customer care training.

Ability to contribute to the well-being of underserved communities in the UK.

Gain experience in a dynamic environment with varied responsibilities, enhancing career prospects.

The Hurley Group is seeking a permanent, part-time Receptionist to work 24 hours per week at their Urgent Treatment Centres in Sidcup and Erith. This role requires excellent interpersonal and organisational skills, along with proficiency in Information Technology. The successful candidate will need to be adaptable, possess strong communication abilities, and demonstrate motivation and initiative. Flexibility to cover various shifts, including weekends and bank holidays, is essential.

Key responsibilities include maintaining accurate records, processing messages from various stakeholders, and adhering to strict confidentiality and data protection protocols. The Receptionist will also assist mobile doctors with necessary information and supplies, ensure compliance with medication procedures, and complete mandatory training. While NHS experience is preferred, it is not essential. The position is vital in delivering patient-centered care in a community-focused environment.

1x 24hours,Receptionist- at our Urgent Treatment Centres in Bexley and Erith.

The Hurley Group is an NHS organisation that runs a number of GP practices, walk in and urgent care centersacross London. We have been providing patient-centeredcare since 1969, working within some of the UKs most deprived communities.

We are currently looking to recruit to the above positions on a permanent contract.

Post: Receptionist/Admin

Hours: 24 hours per week at QMS and Erith working across both sites and will entail working weekends, evenings, bank holidays etc.

Site: Queen Marys Hospital Sidcup and Erith Hospital

The successful candidates will demonstrate excellent interpersonal and organisational skills as well as a level of competency in Information Technology. Ideally,you must be a team player who is adaptable and can demonstrate good communication skills, motivation, initiative, assertive, and a willingness to learn. Our services operate for 365 days a year 24 hours a day and you will need to be flexible in covering a variety of shifts including early shifts, late shifts, weekends and bank holidays. Although not essential, some experience of working in the NHS would be ideal.

About us
Maintain accurate records and take and receive messages from 111, Operational Managers and any messages from external Stakeholder that require immediate input from the UCC GPs.
Follow instructions given by the Operational/Management Team, policies and procedures as documented throughout each shift.

Undertake Mandatory Training annually where required and any other appropriate training that is role specific.

Maintain the highest standard of conduct and courtesy at all times to other colleagues, patients, doctors. Undertake Customer Care training every three years.

Maintain strict confidentiality in relation to the entire medical and business and staff affairs of Hurley group, including Information Governance annual updates and ensure that all statutory requirements in connection with data protection is adhered to.

Undertake any other duties that may reasonably be required to the job role.

Ensure patient confidentiality is adhered to at all times

Assisting the Mobile/Standby doctor in tasks he/she believes to be appropriate to your capability

Ensuring that the mobile/standby doctor has all the information and a fully stocked Doctors bag to fulfil his/her role.

Ensure all procedures around the checking and safe keeping of drugs are adhered to. This should always be done with a clinician (nurse or doctor)

Ensure that the protocol around booking in and out and usage of controlled drugs are adhered to.

Liaising with the clinician after each visit to ascertain any drugs/equipment used and recording on checklist, ensuring supplies are replaced

More information related to this job opportunity, from jobsincare:

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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