Patient Services Administrator inBasingstoke inBasingstoke PUBLISHED
MON 28 OCT 2024
The Patient Services Administrator role at Hampshire Hospitals NHS Foundation Trust in Basingstoke involves joining a supportive Radiology team to deliver high-quality administrative services. The position requires an enthusiastic and organized individual who is customer-focused and proficient in tasks such as managing reception duties, addressing inquiries, and processing referrals and appointments. Strong communication skills and teamwork are essential to ensure timely and effective service delivery while enhancing the patient experience and fulfilling contractual obligations.
We have an exciting opportunity to join our friendly and supportive team in Radiology as the Patient Services Administrator in Basingstoke.
You will need to be enthusiastic and well organised, contribute to the provision of an effective admin service and ensure the trust provides a positive experience and meets its contractual requirements.
This role is customer focused and will require a team player who is friendly and approachable and can contribute and support the busy admin department.
Including manning reception, answering enquiries processing referrals and appointments. Whilst confidently communicating at all levels and delivering completed tasks in a timely fashion.
About us
For further information about this role please see the Job Description document attached.
If you have any further queries, please do not hesitate to contact.
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Patient Services Administrator:
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To work as a Patient Services Administrator in the UK, you will need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualifications typically required for this role:
Administrative Skills:
1. Organizational Skills: Ability to manage multiple tasks efficiently and maintain accurate records.
2. Attention to Detail: Precision in data entry and documentation to ensure patient information is correct.
3. Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Communication Skills:
1. Verbal Communication: Strong ability to communicate clearly and compassionately with patients, families, and healthcare professionals.
2. Written Communication: Proficient in writing clear and concise emails, reports, and patient correspondence.
3. Interpersonal Skills: Ability to build rapport and empathize with patients, showing understanding and patience.
Technical Skills:
1. IT Proficiency: Competence in using electronic health record (EHR) systems, Microsoft Office (particularly Word and Excel), and scheduling software.
2. Data Entry: Skills in accurately inputting and managing patient data.
Customer Service Skills:
1. Problem-Solving: Ability to address patient inquiries and resolve issues effectively and sensitively.
2. Conflict Resolution: Skills to handle complaints and difficult situations professionally.
Knowledge and Qualifications:
1. Understanding of Healthcare Systems: Knowledge of how the NHS functions and the relevant policies and regulations.
2. Medical Terminology: Familiarity with medical language and terminology can be beneficial.
3. Educational Qualifications: While not always mandatory, having a background in healthcare administration or a related field can be advantageous.
Teamwork and Adaptability:
1. Team Collaboration: Ability to work well with others in a healthcare setting, fostering a team-oriented environment.
2. Adaptability: Flexibility to adapt to changing roles and responsibilities, as healthcare environments can be unpredictable.
Professionalism:
1. Confidentiality: Understanding the importance of maintaining patient confidentiality in accordance with legal and ethical standards.
2. Responsibility: Taking ownership of assigned tasks and being accountable for outcomes.
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