Thank you for visiting jobsincare.com. This website uses cookies.

Switchboard Call HandlerinRhylinRhylPUBLISHED FRI 8 NOV 2024

Band 2  PERMANENT 

Betsi Cadwaladr University Health BoardFollow Betsi Cadwaladr University Health Board

The role of "Switchboard Call Handler" at Betsi Cadwaladr University Health Board based in Rhyl involves providing a high-quality switchboard service 24/7. Key responsibilities include monitoring patient admissions through a specific computer system during out-of-hours, operating the internal paging system for staff communication, and executing emergency procedures for various incidents such as cardiac arrest and fire. The position requires proactive response management, as well as maintenance tasks like replacing batteries for paging devices.

Additionally, applicants must possess the ability to communicate in Welsh, as it is essential for the role. Shifts will primarily cover nighttime hours between 10 PM and 7 AM at Ysbyty Glan Clwyd, where team collaboration is vital for the effective delivery of the service.

Useful skills for a Switchboard Call Handler:
To work as a Switchboard Call Handler in the UK, you'll need a variety of skills and qualities to effectively manage incoming calls and provide excellent customer service. Here are some essential skills required for this role:
1. Communication Skills: Strong verbal communication skills are crucial for effectively conveying information and providing assistance to callers.
2. Listening Skills: Active listening is important to understand callers' needs and concerns, ensuring that they receive appropriate assistance.
3. Customer Service Skills: A professional and friendly demeanor is vital for providing a positive experience to callers. You'll need to handle queries, complaints, and requests with care.
4. Multi-tasking Abilities: The ability to manage multiple calls and tasks simultaneously is important in a busy switchboard environment.
5. Problem-Solving Skills: You'll often need to think on your feet and resolve caller issues or direct them to the appropriate department.
6. Technical Proficiency: Familiarity with telecommunication systems and software used in switchboards is essential. Basic computer skills are also necessary for accessing and inputting information.
7. Attention to Detail: Accuracy in relaying messages and taking down information is crucial to prevent miscommunication.
8. Calmness Under Pressure: The ability to remain calm and composed in high-pressure situations is important, especially when dealing with difficult callers or a high volume of calls.
9. Organizational Skills: Good organizational skills help in managing schedules, call logs, and ensuring the efficiency of operations.
10. Teamwork: Working collaboratively with other staff members to ensure effective communication and seamless service delivery is essential.
11. Empathy and Patience: Understanding the needs of callers and showing patience, especially with those who may be frustrated, helps to create a supportive environment.
12. Flexibility: Being adaptable to various situations and capable of adjusting to changing work demands is important in a switchboard environment.
 


inRhyl click to show distance
Locations are approximate. Learn more