Clerical Officer Sexual Health inSingleton inSingleton PUBLISHED 7 DEC 2023

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply

The Clerical Officer in Sexual Health plays a vital administrative role in supporting the smooth operation of the sexual health services. This role involves handling patient records, managing appointment bookings, and providing frontline reception services. The Clerical Officer is responsible for ensuring accurate data entry into health records systems, maintaining confidentiality, and adhering to data protection policies.

Key duties include processing patient registrations, updating medical records, and coordinating communication between healthcare professionals and patients. The Clerical Officer also manages incoming calls, responds to inquiries, and provides general information about sexual health services. They are tasked with preparing reports, managing correspondence, and maintaining an organised filing system.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently. The Clerical Officer must demonstrate professionalism, maintain patient confidentiality, and provide excellent customer service. They work closely with clinical staff to ensure that the administrative aspects of patient care are handled promptly and accurately, contributing to the overall effectiveness of the Sexual Health service. The position is key to ensuring that the Sexual Health service operates smoothly and patients receive timely, efficient support.

The Clerical Officer in Sexual Health is responsible for a range of administrative tasks that ensure the efficient operation of the service. Key duties include:

1. 
   Patient Records Management
   : Accurately entering and updating patient information in health records systems, maintaining confidentiality, and adhering to data protection policies.

2. 
   Appointment Management
   : Handling appointment bookings, cancellations, and rescheduling, ensuring smooth patient flow and efficient use of clinic time.

3. 
   Reception Duties
   : Providing frontline reception services, greeting patients, answering inquiries, and directing them to the appropriate services.

4. 
   Communication Coordination
   : Facilitating communication between healthcare professionals and patients, managing incoming calls, and ensuring timely follow-up on patient needs.

5. 
   Reporting and Documentation
   : Preparing reports, managing correspondence, and maintaining an organized filing system to support clinical staff.

6. 
   Support Services
   : Assisting in the coordination of meetings, managing supplies, and supporting other administrative functions as needed.

The role demands strong organizational skills, attention to detail, and the ability to handle multiple tasks efficiently while maintaining professionalism and patient confidentiality. The Clerical Officer plays a crucial role in ensuring that the Sexual Health service operates smoothly and patients receive timely and effective administrative support.