Non Emergency Patient Transport Services Call Taker - Frankley inTay Road inTay Road PUBLISHED 21 OCT 2024
Stand by, we'll show you...
West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.
Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.
We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process.
The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.
West Midlands Ambulance Service University NHS Foundation Trust is looking to recruit a Call Taker for our Non-Emergency Patient Transport Services contract in Frankley, Birmingham.
Successful applicants will be responsible for handling incoming and outbound calls within the Non-Emergency Control Centre.
Applicants must have a minimum of 3 GCSEs at Grade C or above including English (or equivalent) along with a minimum of 12 months customer service experience.
As part of the interview process for this post you will be required to undertake both assessments and a formal interview.
If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both
Where a Disclosure & Barring Service (DBS) check is required for the post, applicants are required to cover the cost of the check. The cost of £42.50 for an enhanced check is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.
About usOperate communications and information systems to receive and make calls to/ from patients, commissioners, healthcare professionals and WMAS operational staff.
Input details of bookings by telephone/fax/electronically from customer units/staff and enquiries from Healthcare Professionals and the general public applicable to Trust Contracts.
Assist the Non-Emergency Service Controller/Planner in the effective deployment of resources to meet contractual requirements.
Support the achievement of agreed National and Trust standards of service.
Undertakes administration duties when required, including filing, faxing and photocopying.
Receive and process sickness and fitness notifications from all Operational and Control staff
Carry out any other duties consistent with the role
West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.
Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.
We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process.
The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.
West Midlands Ambulance Service University NHS Foundation Trust is looking to recruit a Call Taker for our Non-Emergency Patient Transport Services contract in Frankley, Birmingham.
Successful applicants will be responsible for handling incoming and outbound calls within the Non-Emergency Control Centre.
Applicants must have a minimum of 3 GCSEs at Grade C or above including English (or equivalent) along with a minimum of 12 months customer service experience.
As part of the interview process for this post you will be required to undertake both assessments and a formal interview.
If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both
Where a Disclosure & Barring Service (DBS) check is required for the post, applicants are required to cover the cost of the check. The cost of £42.50 for an enhanced check is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.
About us
Operate communications and information systems to receive and make calls to/ from patients, commissioners, healthcare professionals and WMAS operational staff.
Input details of bookings by telephone/fax/electronically from customer units/staff and enquiries from Healthcare Professionals and the general public applicable to Trust Contracts.
Assist the Non-Emergency Service Controller/Planner in the effective deployment of resources to meet contractual requirements.
Support the achievement of agreed National and Trust standards of service.
Undertakes administration duties when required, including filing, faxing and photocopying.
Receive and process sickness and fitness notifications from all Operational and Control staff
Carry out any other duties consistent with the role
Please wait...this will take a moment...