Non Emergency Patient Transport Services Call Taker - Frankley inTay Road inTay Road PUBLISHED MON 21 OCT 2024

Band 2 PERMANENT
NHS

West Midlands Ambulance Service University NHS Foundation Trust r32ecXzE

Opportunity to contribute to the community by supporting patient transport services.

Work in an inclusive environment that values diversity and encourages applications from all backgrounds.

Guaranteed interview for candidates who meet essential criteria, promoting equal opportunities.

Role offers personal and professional development through assessments and training.

Support from a reputable organisation recognized for its commitment to inclusivity and employee well-being.

Engagement with a variety of stakeholders, from patients to healthcare professionals, enhancing communication skills.

Potential for a rewarding career path within the NHS with opportunities to advance.

The West Midlands Ambulance Service University NHS Foundation Trust is seeking a Non-Emergency Patient Transport Services Call Taker for their Frankley location in Birmingham. The role involves managing incoming and outgoing calls within the Non-Emergency Control Centre, inputting booking details, assisting with resource deployment, and performing administrative tasks. Candidates should have at least 3 GCSEs at Grade C or above (including English) and a minimum of 12 months' customer service experience. The application process includes assessments and a formal interview, and a successful DBS check is required for this position. The Trust emphasises diversity and inclusivity and encourages applications from a variety of backgrounds, including Armed Forces veterans.

West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.

Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.

We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process.

The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.

West Midlands Ambulance Service University NHS Foundation Trust is looking to recruit a Call Taker for our Non-Emergency Patient Transport Services contract in Frankley, Birmingham.

Successful applicants will be responsible for handling incoming and outbound calls within the Non-Emergency Control Centre.

Applicants must have a minimum of 3 GCSEs at Grade C or above including English (or equivalent) along with a minimum of 12 months customer service experience.

As part of the interview process for this post you will be required to undertake both assessments and a formal interview.

If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both

Where a Disclosure & Barring Service (DBS) check is required for the post, applicants are required to cover the cost of the check. The cost of £42.50 for an enhanced check is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.

About us
Operate communications and information systems to receive and make calls to/ from patients, commissioners, healthcare professionals and WMAS operational staff.
Input details of bookings by telephone/fax/electronically from customer units/staff and enquiries from Healthcare Professionals and the general public applicable to Trust Contracts.
Assist the Non-Emergency Service Controller/Planner in the effective deployment of resources to meet contractual requirements.
Support the achievement of agreed National and Trust standards of service.
Undertakes administration duties when required, including filing, faxing and photocopying.
Receive and process sickness and fitness notifications from all Operational and Control staff
Carry out any other duties consistent with the role

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Non Emergency Patient Transport Services Call Taker - Frankley: Click to view

Working as a Non-Emergency Patient Transport Services (NEPTS) Call Taker in the UK requires a combination of specific skills and personal attributes. Here are some essential skills you may need:

1. Communication Skills: You need to have excellent verbal and written communication skills to effectively interact with patients, healthcare professionals, and colleagues. Being able to listen actively and comprehend information is crucial.

2. Empathy and Compassion: Understanding the needs and concerns of patients is important. You should be able to provide reassurance and support while dealing with individuals who may be anxious or in distress.

3. Organizational Skills: The role often requires managing schedules, appointments, and patient information. Strong organizational skills are necessary to prioritize tasks and ensure efficient service delivery.

4. Attention to Detail: Accurate data entry and attention to detail are vital for processing bookings, especially when dealing with sensitive patient information.

5. Problem-Solving Skills: You may encounter various issues, such as scheduling conflicts or transportation needs that must be addressed quickly and effectively.

6. IT Proficiency: Familiarity with computer systems and software used for managing calls and patient information is essential. You may need to use specific transport management systems.

7. Teamwork: You will often work in collaboration with other healthcare staff and transport providers, so being a team player is important.

8. Multitasking Ability: The ability to handle multiple calls or tasks simultaneously while remaining calm and efficient is crucial in a busy environment.

9. Knowledge of Healthcare Systems: Understanding the basics of the NHS and how transport services fit into patient care can be beneficial.

10. Resilience and Patience: Working in a healthcare setting can be stressful. Having the ability to remain patient and resilient in challenging situations is important.

11. Confidentiality Awareness: Understanding the importance of patient confidentiality and adhering to data protection regulations (such as GDPR) is essential.

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52.4043971 -2.0061215 Tay Road, Frankley

in Tay Road click to show distance

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