Band 3: £28,622 to £30,225 a year per annum inclusive of HCAS (pro rata)
PERMANENT GOOD SALARY
The Central London Community Health Trust is seeking a Band 3 Administrator to join the Community Adult Health Services team in Barnet, working 22.5 hours per week at Edgware Community Hospital. The role involves supporting clinical teams by handling various administrative tasks, including managing patient referrals, inputting information into electronic patient records, and liaising with GPs. Candidates should possess prior administrative experience, excellent communication and organisational skills, and be adept with IT systems.
Key responsibilities include taking patient referrals, managing appointment scheduling, responding to queries, and ensuring effective communication within the team. The ideal candidate is reliable, organized, and capable of suggesting improvements to administrative processes to enhance efficiency.
Key responsibilities include taking patient referrals, managing appointment scheduling, responding to queries, and ensuring effective communication within the team. The ideal candidate is reliable, organized, and capable of suggesting improvements to administrative processes to enhance efficiency.
We are looking to recruit an administrator to work alongside our clinical teams in Community Adult Health Services within the West Locality of Barnet.
Band 3 Locality Administrator - 1 post 22.5 hours per week, based at 2nd Floor Westgate House, Edgware Community Hospital HA8 0AD
All band 3 post holders will be expected to support services between 08.30 - 16.30 hours.
You will require previous experience of performing administrative duties, have excellent communication and organisational skills, be able to work well in a team and take instructions from several sources.
We are looking for people who are reliable, possess good timekeeping skills, are highly organized, competent with a range of I.T. packages, have a good telephone manner with the ability to take clear messages and perform general office duties.
- Take initiative in suggesting improvements to administrative process ensuring the process remains efficient and cost effective.
- Responsible for taking receipt of patient referrals and inputting appropriate information into the electronic patient record systm1.
- Responsible for liaising with GPs regarding patient referrals both verbally and in writing
- Responsible for supporting the allocation of patient referrals appropriately within services.
- Manage any supplementary information required to support referrals.
- Communicate clearly and concisely with clinical colleagues to ensure effective processing of referrals and patient information
- Responsible for answering referrers and patient queries in a polite and courteous manner.
- Responsible for appointment management on electronic patient record system
- Responsible for providing accurate written confirmation of appointments to patients.
- Responsible for taking receipt of new patient information and inputting appropriate information onto electronic patient record.
About us
Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.
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Useful skills for an Administrator:
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To work as an Administrator in the UK, you typically need a combination of technical skills, soft skills, and relevant experience. Here are some key skills that are often sought after in administrative roles:
Technical Skills:
1. Computer Literacy: Proficiency in using word processing, spreadsheet, and presentation software (e.g., Microsoft Office Suite: Word, Excel, PowerPoint).
2. Data Entry and Management: Ability to accurately enter and manage data in databases and other systems.
3. Organisational Software: Familiarity with tools like project management software (e.g., Trello, Asana), email clients, and calendar management systems.
4. Basic Financial Skills: Understanding of budgeting, invoicing, and basic accounting processes may be advantageous.
5. Record Keeping: Ability to maintain and manage physical and digital filing systems.
Soft Skills:
1. Communication Skills: Strong verbal and written communication skills for effective interaction with colleagues, clients, and stakeholders.
2. Attention to Detail: A keen eye for detail to ensure accuracy in documentation and tasks.
3. Time Management: Ability to prioritize tasks and manage time efficiently to meet deadlines.
4. Problem-Solving: Capability to identify issues and provide practical solutions.
5. Teamwork: Willingness to work collaboratively with others in a team environment.
Interpersonal Skills:
1. Customer Service: Skills in dealing with clients and providing excellent service when required.
2. Professionalism: Maintaining a professional demeanor within the workplace.
3. Adaptability: Flexibility to adapt to changing situations and demands.
Additional Considerations:
- Experience: Previous administrative experience can be beneficial, although entry-level positions may not require extensive experience.
- Qualifications: While not always necessary, having relevant qualifications (such as an NVQ in Business Administration or similar) can be advantageous.
- References: Good references from previous employers can enhance your application.
Continuous Learning:
- Staying updated with new technologies and software commonly used in administration can also be beneficial for career advancement.
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