The position emphasises innovation and improvement in operational procedures to enhance patient care. Candidates should possess strong communication skills to handle sensitive inquiries and maintain professional standards in line with the Trust's core values. The role offers opportunities for personal development and education within a team-oriented environment, focused on delivering high-quality healthcare services.
Fixed term contract/secondment opportunity 31st March 2025
Our Cardiology services are some of the most advanced in the country, cover a range of services including our acute cardiology ward, angiography suite and our coronary care unit, which is the PPCI Centre for Norfolk. In addition to this we are the Norfolk Heart Attack Centre and winners of student placement of the year 2.
We are incredibly lucky to have a department with new space created by the £15 million spend on our new IRU unit and a complete refurbishment of the cardiac catheter labs; the department is going from strength to strength.
If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
Who we're looking for?
We are looking for a Senior Trust Medic al Secretary on a fixed term contract to become a member of a truly collaborative and hardworking team who provide administrative support to the Cardiology Department. This will include booking/cancelling patients for various tests required, utilising the treatment areas and nursing resources efficiently. The post holder will work as part of a team providing waiting list management for the Heart Failure Nursing team. This role relies on close working relationships between Consultants, Secretaries, Ward Staff, and patients.
As a team and a department, we strive to promote innovation, we love to hear new ideas! In this role you will have opportunities to adapt, improve and create new and existing ways of working, while making a difference to our patients.
We would love for you to join us. What are you waiting for? - apply now!
About us
What We Offer?
- Entrance to not just a job but a career that makes a difference to Norfolk.
- Collaborative working approach means that the team is responsible, no lone working allowed here!
- Opportunity to network across NNUH Trust, working with people from all walks of life in Norwich.
- Opportunities to further your education, and branch out within the Trust or the wider NHS
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
- Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to complex enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns, needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. To sensitively provide and receive complex information using tact and adapting communication style to meet the needs of individual levels of understanding. Recognise the importance of individual rights in accordance with legislation, policy and procedures.
- Attend to all communications, for example, emails, faxes, investigation results on a daily basis. Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the consultants/clinical teams attention.
- Accurately transcribe all correspondence by touch typing from audio/digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently.
- Assist patients and their carers by arranging translation/interpretation facilities.
- Demonstrate and maintain knowledge and understanding of Trust RTT policy.
- Update RTT in accordance with Trust guidelines and ensure accurate patient pathways, investigating and correcting errors as required. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
- Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy.
- Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient, diagnostic and waiting lists where relevant.
- Book patients from waiting lists and update associated booking systems (e.g. ORSOS, ARIA etc.) in line with departmental requirements and in line with the Trust RTT Policy.
- Utilise outpatient and inpatient PTLs to track patients through pathway.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
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