Call Handler inRhondda Cynon Taff inRhondda Cynon Taff PUBLISHED
WED 23 OCT 2024
Ideal candidates will possess good keyboard skills, have some experience in call handling or public communication, and demonstrate the ability to adapt to a dynamic work environment. Proficiency in Welsh is desirable but not mandatory, and both English and Welsh speakers are encouraged to apply. For further information, interested individuals can contact Martine Randall at the provided phone number.
Cwm Taf Morgannwg Health Board
Communications Hub
Call handler - 52 annualised hours with availability of additional hours
Band 2
Cwm Taf Morgannwg Health Board is looking to call handlers for its Urgent Primary Care Service which operates 24/7 365 days a year based at our call centre located at Ty Elai Dinas Isaf Estate, Williamstown, Tonypandy. The position is for 52 annualised hours with the possibility of moving to contracted hours as vacant shifts become available over time. We are looking for candidates who are able to work shifts across 24 hours a day and seven days a week including overnights.
Successful candidates will need to be able to commit to a period of training undertaken over a two week period during both evenings and daytimes.
The role involves answering and processing telephone calls for the Urgent Primary Care services.
Candidates will need to be IT literate with good keyboard skills and confident to learn multiple new IT systems. Ideally Candidates will have some experience of call handling or communicating regularly with the public over the telephone.
We want to hear from people who are flexible and feel they can meet the challenge of working within this dynamic environment.
For an informal discussion, please contact Martine Randall on
To receive and process calls for the urgent primary care services, communicating with members of the public and healthcare professionals.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
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