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NVQ Admin Assistant with University Hospitals Plymouth NHS Trust in Plymouth
An exciting opportunity has arisen to join the REI Team at Plymouth Hospitals NHS Trust for an NVQ fixed term placement. Thesuccessful candidate will be based at REI 3 Alpha Way. The post is 37.5 hours a week working Monday to Friday. We are looking for a full-time NVQ Apprentice to join our busy REI Team providing administrative support to the REIAdministration Team. This role will provide a unique opportunity to gain varied administration experience in a demanding yet stimulating andrewarding environment. The successful candidate will be enthusiastic, self-motivated, reliable, well organised, take pride and ownership in your contribution, haveexcellent attention to detail. The ideal candidate must have a flexible 'can do' attitude and the ability to use own initiative with excellent communication/interpersonal and ITskills. ***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who areable to display recent relevant experience as dictated by the Person Specification.*** To provide clerical and administrative support within the Royal Eye Infirmary. The postholder will: Be part of a professional team working within the REI reception. The key responsibility of this role is to provide a reliable and efficient administrative and clerical support function within the department. About us To receive and welcome patients and relatives to the department and direct to appropriate waiting area. To assist the reception team by adding waiting lists, collating notes, processing outcomes, prepping case notes. Photocopying and Filling To ensure the In Touch system is kept up to date. To deal with telephone and verbal enquiries from patients, relatives, consultants, other departments and GP practices in a courteous manner, seeking advice when required. To develop knowledge and understanding of the APNs (Administrative Procedure Notes) regarding the preparation and management of patient casenotes. Will be required to support other areas such as appointment bookings and all stations within the REI. To input patient outcomes onto the Trusts patient system. To assist patients with any queries relating to Hospital Transport. To assist teams with sending out patient letters. Letters will be sent to patients, GPs and other health professionals. The post holder will need to understand and use the correct envelope depending on the recipient of the letter. Actively manage patients on a referral to treatment pathway, using the referral to treatment primary target list.