Single Point of Access Administrator inHounslow inHounslow PUBLISHED
FRI 20 DEC 2024
West London NHS Trust rmGDopzK
Shift work is required, covering operational hours from 07:00 to 19:00, seven days a week. Key tasks include managing and inputting referrals into the System One platform, collaborating with healthcare providers to facilitate patient care continuity, and participating in ongoing service development. Successful applicants will demonstrate flexibility, good time management, and a professional approach in their administrative duties, contributing significantly to community health support services.
We are looking for two enthusiastic and organised team coordinators with experience of working within an administration hub or similar environment to work in our Single Point of Access Service.
We are transforming our SPA service, which currently covers both Hounslow and Richmond Boroughs. The service will be separating into two single point of access services from April 2025, whereby these two posts will transfer to Kingston and Richmond NHS Foundation Trust to work in the Single Point of Access Service for Richmond Community Services.
The administration hub operates between the hours of 07:00 - 19:00, 7 days a week, 365 days per year. Shifts will involve early, late and weekend working, these follow a pattern and are known in advance.
Strong computer skills, with experience in using Microsoft and associated packages and excellent communication, organisational and interpersonal skills are essential.
You will be able to work well using your own initiative and cope well under pressure. Good time management skills, flexibility and a positive professional approach are essential.
- Ability to work autonomously and as part of a Team.
- Provide an initial point of contact for referrers to for Hounslow and Richmond Community services including community nursing, end of life care (EOLC) and urgent response services.
- Support the staff on duty by completing an initial screening of calls to the Single Point of Access (SPA) providing signposting to other services if not within the services referral criteria.
- Liaise with Clinicians and communicate appropriate referrals to the adult clinical services including Night Nursing staff providing home visits overnight and urgent response services
- Work with other healthcare providers and agencies to support hospital admission avoidance plus timely and safe discharge of patients to the community setting.
- Input and upload referrals to System One, completing triage templates to ensure all relevant information is obtained and adding to the correct Caseload.
- Receive and provide handover with the overnight single point of access both administrative and clinical.
- Participate in the ongoing development of the service.
- Complete accurate patient records to ensure continuity of care.
About us
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attache
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
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