Receptionist - Care Home inRoss-on-Wye inRoss-on-Wye PUBLISHED WED 6 NOV 2024

PERMANENT BONUS

Barchester Healthcare rk3MJdNp

The role of Receptionist at Barchester Healthcare's care home in Ross-on-Wye involves being the first point of contact for residents and visitors, creating a welcoming atmosphere. Responsibilities include answering phone calls, greeting guests, managing the reception area, showing potential residents around, and performing administrative tasks like typing and filing. The position requires strong communication skills, a professional demeanor, and a caring approach, without the necessity for formal qualifications.

This part-time role offers a rotating shift pattern, totaling 14 hours per week. In addition to a competitive salary, Barchester provides a comprehensive rewards package, including free learning and development opportunities, a profit share scheme, and various discounts. Ideal candidates will appreciate the chance to contribute positively to the lives of residents and visitors in a supportive care environment.

As a Receptionist at a Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us. You'll have a vital role in creating a positive and friendly environment, handling a variety of tasks from answering phone calls and greeting visitors to administrative duties.

The role of Receptionist with Barchester Healthcare is very varied. You can expect to answer phone calls, greet visitors, manage the reception area and show prospective residents and their families around. You may also be asked to carry out some administrative tasks, like typing, photocopying and filing. No formal qualifications are required, but you will need a good telephone manner and strong communication skills to join the team.

About us
ABOUT THE ROLE
14 hours per week Rotating shift patternWeek One - Thursday & Friday 10am - 5pmWeek Two - Saturday & Sunday 10am - 5pmAs a Receptionist at a Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us. As the first point of contact for almost everyone who comes to the home, you'll have a vitally important part to play in creating a positive and friendly environment. The role of Receptionist with us is very varied. You can expect to answer phone calls, greet visitors, manage the reception area and show prospective residents and their families around. We might also need you to carry out some administrative tasks, like typing, photocopying and filing.
ABOUT YOUYou'll need to be professional, caring, courteous and well organised to join us as a Receptionist. You'll take a real interest in our residents and go out of your way to make every visitor feel at home. No formal qualifications are required but you will need a good telephone manner and strong communication skills.
REWARDS PACKAGEAs well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include:
Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Unlimited access to our Refer a Friend bonus scheme
If you'd like to use your administration and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

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To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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