Receptionist - Whitehaven inHensingham inHensingham PUBLISHED TUE 21 JAN 2025

£11.44 to £12.62 an hour Dependant on shift PERMANENT
MULTI-DISCIPLINARY WEEKEND

Cumbria Health ruvc40BP

Central Role in Patient Care, As the first point of contact, you play a vital role in ensuring a positive patient experience.

Varied Responsibilities, The role includes a wide range of tasks such as administrative duties, data entry, and equipment checks, preventing monotony.

Opportunity for Personal Development, The position encourages continuous development and improvement, allowing you to grow in your career.

Dynamic Work Environment, Working at a hospital means every day is different, providing engaging challenges and interactions.

Commitment to High Standards, Being part of an organization that values quality, teamwork, and patient-focused care enhances job satisfaction.

Unsociable Hours Benefits, The out-of-hours schedule can lead to potential advantages in pay or fewer distractions during shifts.

Supportive Team Environment, Collaboration with multi-disciplinary teams fosters a sense of community and teamwork.

Cumbria Health is seeking an enthusiastic Receptionist to join the team at West Cumberland Hospital in Hensingham. The role involves being the first point of contact for patients, welcoming them and addressing inquiries both over the phone and in person. The position operates on a 4-week rota, requiring approximately 46 hours of work, including evenings, weekends, and bank holidays. The successful candidate will manage various administrative tasks, ensuring efficient operation of the reception area while maintaining high standards of customer service and confidentiality.

Key responsibilities include processing confidential patient information, coordinating appointment schedules, monitoring patients' conditions, and alerting appropriate professionals in emergencies. The Receptionist will also manage their own workload, comply with policies, and participate in ongoing personal development. This role is crucial for maintaining a patient-focused environment, supporting the healthcare team's efforts to provide quality service and improve patient care.

We are currently looking to recruit an enthusiastic Receptionist to join our growing team at West Cumberland Hospital.

Our Receptionists are at the centre of every patient's journey, from welcoming them, to answering phone and in-person questions. This job, which is based at West Cumberland Hospital, is based on a 4 week rota with approximately 46 hours available per 4 week rota.

With a strong enthusiasm for customer service, you will offer outstanding administrative and interpersonal assistance to each and every person who enters the building.

Closing Date: 02 FEBRUARY 2025

Interview Date: 13 FEBRUARY 2025

WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED. PLEASE ALSO CHECK YOUR SPAM OR JUNK FOLDER REGULARLY AS EMAILS FROM US MAY OCCASIONALLY BE FILTERED THERE.

The post holder will be responsible for the efficient running of the reception area at the Cumbria Health base located around Cumbria.

This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams. The role is dedicated to out-of-hours work, which means working unsociable hours including evenings, weekends and Bank Holidays.

At all times, Cumbria Health will deliver a service that is in line with our values:

Clinically Focussed: Everything every one of us does is for the patient

Responsive: We listen and we respond quickly in a patient focussed way

One Team: We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts

High Standards: We provide skilled professionals working to the highest standards who are passionate about improving patient care

Growth & Sustainability: With our strong roots we will continue to thrive and grow

Communities: Connecting and engaging to meet local needs

About us
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.
1. To be the first point of contact for patients arriving at the Treatment Centres.
2. Processing confidential patient information to pass to Clinicians
3. Contacting patients with appointment times.
4. Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional.
5. Alerting Emergency Services in the event of an emergency and/or gain help from within the department.
6. Gain an understanding of coordinating workload to capacity.
7. Carrying out equipment checks and reporting issues to the Control Room Supervisor.
8. To work autonomously, managing own workload effectively referring to line manager when necessary.
9. To adhere to all CHOC Policies and Procedures
10. Participate and ensure own on-going development
11. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security
12. Undertake any other activities deemed appropriate and necessary by the organisation.

More information related to this job opportunity, from jobsincare:

Possible interview questions for this job Click to view Start practice interview NEW!

Please wait...this will take a moment...

Useful skills for a Receptionist - Whitehaven: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

Receptionist - Whitehaven inHensingham inHensingham PUBLISHED TUE 21 JAN 2025

Cumbria Health Follow Cumbria Health ruvc40BP

Cumbria Health ruvc40BP