Care NavigatorinSwadlincoteinSwadlincotePUBLISHED MON 10 MAR 2025
Newhall SurgeryrrmjfzC1
As a Care Navigator, you'll handle patient inquiries, manage appointments, and guide individuals to essential services, all while maintaining a high standard of confidentiality and professionalism. We value your attention to detail and ability to prioritise in a fast-paced setting, where your understanding and tact can provide comfort to those in vulnerable situations. This role is perfect for someone with previous customer service experience who is keen to contribute to their local community. If you're ready to embrace a role that combines your listening skills with a deep sense of care, we want to hear from you! Flexible hours are available, with a commitment of 20 to 25 hours per week across a minimum of three days.
Newhall Surgery is looking for a motivated, empathetic, customer service orientated person to join our busy Care Navigation Team. The post holder will have a positive attitude, good listening and communication skills and be a team player. Previous experience of working within a customer based service is required. This is a varied role and much of the work undertaken will be of a highly confidential and sensitive nature.
Part time hours are offered, however, the successful candidate would need to be available to work between the hours of 8.00 am and 6.30 pm as necessary. Working pattern to be agreed with the successful candidate. (20 to 25 hours per week - over a minimum of 3 days).
The Care Navigation role is key to the success of the daily practice operations. This role involves answering the telephone, dealing with enquiries, booking appointments, using and directing patients with our on-line booking systems, undertaking tasks for our clinical teams, signposting patients to internal and external services and generally providing a high standard of patient liaison.
The post holder will be able to demonstrate excellent verbal and written communication skills, be able to organise and prioritise a busy workload and work to tight deadlines whilst maintaining confidentiality and demonstrating tact and diplomacy. Attention to detail is of paramount importance as there will be a high level of contact with patients and their individual data.
The post holder will need to be able to work within and understand the importance of policies and procedures around patient information, data sharing, information governance and confidentiality.
About us
The post holder will work within our busy Care Navigation Team answering the telephone, dealing with patient enquiries, booking appointments, undertaking tasks for our clinical teams, signposting patients to internal and external services and generally providing a high standard of patient liaison. The post holder will be able to demonstrate excellent verbal and written communication skills, be able to organise and prioritise a busy workload and work to tight deadlines whilst maintaining confidentiality and demonstrating tact and diplomacy. Attention to detail is of paramount importance as there will be a high level of contact with patients and their individual data. Some data will be of a highly sensitive nature. The post holder will need to be able to work within and understand the importance of policies and procedures around patient information, data sharing, information governance and confidentiality.
Please be aware that this job is demanding. You will be dealing with patients who are ill and potentially stressed. You will be their first port of call. Empathy and understanding with a willingness to help provide a solution following Practice Protocols is the key to this very important role.
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