General Manager inLeatherhead inLeatherhead PUBLISHED
TUE 14 JAN 2025
Key responsibilities include maintaining high care standards, overseeing regulatory compliance, managing client advocacy and communication, and ensuring a safe and effective environment. The position, which operates under a 9-month fixed-term contract, emphasises compassionate leadership, teamwork, and fostering an open culture among staff while addressing client concerns promptly and effectively.
General Manager (Interim with Registration)
QEF is a Surrey based charity committed to providing life-transforming services that enable people with disabilities to increase their independence and achieve their goals in life.
The QEF Care and Rehab Centre is a large 48 bedded, state of the art inpatient rehabilitation unit which focuses predominantly on care and rehabilitation for clients with an acquired neurological injury or a neurological illness. It's made up of a full multi-disciplinary team, nursing and care staff including activities coordinators, administrative staff and volunteers. The service is consultant led.
We are searching for a dynamic General Manager to take a leading role in the transformation and change agenda so that a culture of continuous and ambitious improvement and efficiency is embedded in service design and delivery.
As the General Manager you will be responsible for ensuring that the Care and Rehab Service work in line with the CQC regulations. You will also be key to ensuring that the daily operations and administrative functions of the service are effective.
Key areas of the job role will focus on; compliance with CQC regulations and standards, quality, health and safety and service communications.
In this role, you will report to the Head of Service and work closely to deliver compassionate leadership, promote high quality rehabilitation and ensure that the organisation values are central to our practices.
This is a 9 Months Fixed Term Contract role.
Summary of key responsibilities
Leadership & Transformation: Drive continuous improvement and efficiency in service delivery.
Regulatory Compliance: Register as CRC manager and ensure adherence to CQC standards and health legislation.
Client Care: Prioritize client welfare, safety, and quality of life.
Staff Support & Development: Support, train, and motivate staff to maintain high performance and care standards.
Service Innovation: Propose new approaches to improve service efficiency and income.
Quality & Facility Management: Ensure compliance with standards and maintain a safe environment.
Client Advocacy & Engagement: Address client concerns effectively and promote open staff communication.
On-Call Duties: Provide on-call support when needed
About us
ROLE RESPONSIBILITIES
- As a senior manager of QEF, take a leading role in the transformation and change agenda so that a culture of continuous and ambitious improvement and efficiency is embedded in service design and delivery.
- Apply to be the QEF registered manager of CRC
- Within the framework of Care Quality Commission, Health and Social Care Legislation, Safeguarding Procedures and general good practice, to lead on the implementation of QEFs policies ensuring that the services are safe and of high quality, ensuring that risks are recorded, regularly reviewed and reported as required.
- Ensure clients care and welfare is prioritised, championing clients well-being, safety and quality of life at all times.
- Provide staff support to ensure effective health and social care of clients is in line with legislation and current best practice
- Propose suggestions and innovative approaches to service delivery which will maximise income opportunities, promote efficiencies and champion personalisation
- Ensure that the service continues to meet all legislative and organisational standards and good practice guidance through the implementation of effective quality management frameworks
- Promote staff engagement by communicating in such a way as to ensure an open and honest culture where staff feel empowered
- Provide clear direction to enable all client queries, complaints and advocacy matters are dealt with effectively and efficiently and feeding back to Head of Service or other relevant stakeholders where performance or quality may be considered at risk and need for review.
- Develop, train and motivate staff through leading by example, promoting teamwork, developing and maintaining a learning culture to ensure high levels of performance
- Ensure the building, environment and equipment is maintained to a safe standard through regular review with the Facilities team.
- Provide on call cover as required.
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