This position offers an opportunity to work as part of a dedicated team in a modern hospital laboratory environment, contributing to the efficiency of patient pathways and diagnostic reporting. Candidates will engage with healthcare professionals at all levels, handle inquiries, manage incoming communications, and utilize departmental software to ensure timely and accurate information retrieval. The role requires attention to detail and familiarity with medical terminology. Please note that this position does not meet UKVI eligibility for a Skilled Worker Visa.
This is an office-based post within the Histopathology Department (located at the Cotman Centre), which forms part of the Cellular Pathology directorate. The department has a workload of around 63,000 patient requests per year. This presents an opportunity to be part of an excellent team working in a busy, modern hospital laboratory service.
Histopathology receives and processes patient samples to provide diagnostic reports to hospital clinicians and General Practitioners. This is a good opportunity to learn administrative work practices and work with a committed team of office, laboratory and consultant staff.
Part time: 30 hours per week
Interview date: 4th December 2024
The role will provide an important supporting role to the medical secretaries and consultant pathologists. Your main duties will include:
To provide an essential point of contact between the hospital, medical staff, general practitioners and other outside agencies.
Accurately transcribe from audio dictation, all correspondence to GPs, other hospitals and outside agencies relating to the patient pathway. Process routine and non-routine correspondence independently.
Verify the accuracy of all reports according to departmental policy and ensure results are made available in a timely manner.
Organise and support meetings including minute taking as necessary, ensuring the distribution of minutes.
Assist with staff training.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
About us
1. Provide a point of contact for written and telephone enquiries on behalf of the Consultant and their team, using discretion to establish the validity and priority of the contact
2. Deal efficiently with enquiries from all levels of medical and nursing staff, GPs, Social Services and other allied health professionals, in a timely and courteous manner, providing basic information and non-clinical advice
3. Deal with and action where appropriate, all incoming mail. This may include email and faxes on a daily basis, appropriately refer patient report queries or laboratory queries to the Consultant or other areas for action and information
4. Accurately transcribe, from audio dictation, with knowledge of medical terminology, all correspondence to GPs, other hospitals and outside agencies relating to the patient pathway. Generate routine and non-routine correspondence independently. To verify the accuracy of all reports according to departmental policy and ensure results are made available in a timely manner
5. Maintain the Consultants diary, book appointments with hospital representatives and liaise regarding lectures/meetings
6. Provide accurate and confidential information to assist with continued data entry, complying with the requirements of the Data Protection Act, Access to Health Records legislation and Caldicott. Accurate retrieval of patient information via the PAS, RIS, ICE and other departmental computer software programmes
Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
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