Macmillan Information and Support Centre AssistantinBarrow in FurnessinBarrow in FurnessPUBLISHED TUE 17 DEC 2024
In addition, the Centre Assistant will be involved in providing information about cancer prevention, treatment options, and living with cancer, ensuring that communication is clear and adapted to individual needs. The position requires excellent communication and organisational skills, along with a flexible approach to work in a dynamic environment. The role also includes supporting the centre manager in daily operations and enhancing one's own skills through direct support and training.
Are you a motivated person who possesses excellent communication, interpersonal and organisational skills and want to provide compassionate support to our patients? Then this exciting opportunity is for you!
We are looking for an enthusiastic new team member to join our Macmillan Cancer Information and Support Service based at Furness General Hospital.
You will have a passion for providing high quality patient focused care for our cancer patients, carers and families' who has a flexible attitude towards work and a desire for new challenges.
General duties will include being the face of the centre, being there for people who need support. You will be required to signpost to services both internal and external and develop a good working relationship with clinical and non-clinical teams. You will develop an in-depth knowledge of Cancer Services and the complex needs of patients and carers who need your support.
You will receive direct support from the centre manager to develop and enhance your skills. Enabling you to be there for people at what can be the most challenging time.
You will support the manager in the day-to-day running of the Furness Centre, greeting patients, carers, relatives and professionals and supporting them in accessing high-quality information and support about the whole cancer pathway from prevention, early detection, symptom awareness, diagnosis, treatment, rehabilitation, living with and beyond cancer, care of the dying and bereavement.
o Assess the needs of individuals attending/contacting the service and identify the required level of intervention.o Support and advise service users sensitively, helping them understand clinical information they have been given, which may relate to diagnosis and treatment, deciphering and explaining some cancer terminology.o Help to resolve situations where users feel they have been given conflicting information, addressing concerns and queries and working to fix them.o Organise own workload within the autonomous nature of the role, flexibility to manage the unpredictable work pattern, which can fluctuate from immediate response of the 'drop-in 'service to intense concentration when exposed to distressing and emotional circumstances.o The ability to recognise and work within the limits of own competence and responsibility is crucial, referring issues beyond these limits to the Macmillan Information and Support Manager.o Provide supporting information around topics such as reducing the risk of cancer, healthy living, diagnosis, treatment options, side effects and living with cancer in the most appropriate format (e.g. written, verbal, and others as appropriate to overcome any communication barriers).o Provide advice on various issues, e.g. benefits and travel insurance, and facilitate access to services.
About us
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website www.jobsincare.com/job/jbnsNnPK
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