Receptionist/ AdministratorinKimboltoninKimboltonPUBLISHED TUE 4 MAR 2025

An exciting opportunity has arisen for an additional Receptionist/Administrator in our busy GP surgery. This is a full time position (part time/job share position considered).

We are looking for an enthusiastic and motivated team player who has excellent communication skills and a kind and caring nature.

Our reception team are a pivotal part of our GP surgery and we pride ourselves on providing excellent patient care. The successful applicant must have proven customer service skills and a flexible approach to working with both the reception and admin teams.

About us

JOB DESCRIPTION

JOB TITLE: RECEPTIONIST/ADMINISTRATOR

REPORTS TO: Practice Manager

HOURS: Full-Time

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team. To project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities:

Reception

• Receiving patients, consulting with members of practice team
• Be able to cover all reception positions as necessary
• Process appointment requests for today/future appointments from patients by telephone and in person.
• Deal with visit requests
• Registration/deduction of patient records computer data entry and medical records
• Process patients changes of address computer data entry and medical records
• Preferably SystmOne proficient
• Have working knowledge of telephone system

Administration

• To have a thorough knowledge of all practice procedures
• To work in accordance of written protocols
• Provide copies of medical records where requested
• Summarising medical records
• Scanning medical information into patient notes
• Email and photocopy as requested
• To provide administrative assistance to dispensary, processing prescriptions and dealing with medication collections when required.

Other Tasks

• Ensure building security, have thorough knowledge of doors/windows/alarm
• Any other tasks allocated by manager

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate