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In this pivotal leadership role, you’ll guide our team to ensure safe and effective dispensary operations across our main site in Acle and our smaller location at Reedham. You’ll manage staff, oversee finance and compliance, and help create a positive, collaborative space where staff and patient wellbeing comes first. With competitive salary packages, generous holiday allowances, and a private healthcare scheme, Acle Medical Partnership is committed to providing a secure and enriching workplace for all our employees. If you're ready to lead with compassion and gain tangible rewards for your commitment, we can't wait to hear from you!
Acle Medical Partnership is currently seeking to recruit a Dispensary Manager to lead our dispensary team and ensure the smooth operation of our dispensary services. This is a leadership role that requires the post holder to be proactive in the development of the dispensary staff and engage with the rest of the practice team for the benefit of all.
If you are highly motivated and have excellent dispensing management experience, then this post might be what you are looking for.
We offer a supportive and proactive working environment to all our team to develop skills and competencies to ensure we are fit for the future. We offer a private healthcare scheme for staff as well as a competitive salary and holiday entitlement.
Main duties will be:
- Staff Management
- Finance Management
- Compliance, Review & Development
- Stock Control
- Supervision of ordering stock from wholesalers
- Overseeing prescriptions
- Audits of controlled drugs
- Oversight of care home medication requirements (Further information is in the Job Description)
About us
The Dispensary Manager plays a key part in the Practices Leadership Team. The focus of the role is to deliver a well led, safe, effective, patient centered and profitable dispensary operation across our primary site at Acle and our smaller sister site at Reedham.
Staff Management
Lead the team in all aspects of the dispensary provision, developing and maintaining a positive and proactive team spirit so that both staff and patient satisfaction and wellbeing is maintained.
Ensuring that dispensary staff perform at effective and safe levels by holding them accountable and using performance review techniques as necessary.
Organising dispensary staff rotas - ensuring adequate staff cover at all times. Ensure that all dispensary staff complete all required training. Encourage the team to develop themselves on relevant, business-aligned recognised courses.
Appraising dispensary staff and evaluating staff competencies.
Assisting the Practice Manager with the recruitment of dispensary staff.
Be able to provide supervisory and mentorship to the team members as needed.
Finance Management
Maximise all available income streams including incentive schemes (such as DSQS and PQS), purchasing control and ensuring optimal discounts.
Liaison with wholesaler representatives to ensure best prices and discounts.
Optimal stock control and minimal wastage.
Understand the GMS drug statement and the implications to the business.
Compliance, Review & Development
Ensuring that the department runs in line with all regulations, business strategy and guiding principles.
Ensuring all Care Quality Commission requirements, controlled drug regulations and safe management of medicine is maintained.
Support the business manager with the management of the sale of Wholesale medicines and the maintenance of the Wholesaling licence and any MHRA inspections.
Manging and dealing with complaints and significant events that occur in relation to the dispensary. This includes analysing significant events/complaints to ensure root causes and trends are identified in order additional training or other corrective measures.
Maintain & create dispensary SOPs as required.
Maintain and develop practice formularies.
Embrace and implement (with the support of the wider team) changes which improve patient care, safety and profitability.
Engage with all relevant practice meetings.
Organise and manage regular dispensary meetings.
Attend the Leadership Team Meetings and proactively support the team.
Liaising with external suppliers and pharmacies as needed.
Although the Dispensary Manager role is ultimately responsible for the running of the dispensary it is expected many of the following duties would be delegated by yourself and managed by the team under your supervision.
Ensuring the following jobs are completed in relation to purchasing and stock control:
Supervision of daily ordering of stock from appropriate wholesalers.
Supervision of daily receipt of stock overseeing any issues.
Passing invoices for payment.
Checking monthly statements.
Checking credit notes against returns and chasing outstanding credits.
Maintain adequate stock ensuring timely stock rotation and minimal wastage.
Ensure annual stock takes are carried out (with the assistance of the Finance Lead).
List, value and ensure any out-of-date stock is destroyed and reported on.
Ensuring the following jobs are completed in relation to prescriptions and prescription money:
Daily: check prescriptions for signature/endorsements and sort into paid/unpaid by Doctor
Daily: submitting all unsigned prescriptions to the Partners; sorting post-dated prescriptions
Daily: overseeing cashing up of prescription money, balancing and recording
Weekly: submitting prescription moneys to the Finance Manager for banking ensuring sufficient change is available and checking all paperwork is correct
Monthly: calculating number and value of prescription charges and checking against Health Authority statements
Monthly: sorting prescriptions and checking endorsements.
Ensuring the following jobs are completed in relation to the destruction of drugs:
Daily: dealing with returned medication from patients.
Monthly: dealing with uncollected medication.
Monthly: dealing with returned controlled drugs from patients for destruction.
Six monthly: dealing with out-of-date controlled drugs with appropriate officer from the Health Authority for destruction.
Ensuring the following jobs are completed in relation to dispensing:
Overseeing/checking colleagues dispensing.
Removing out of date repeats from patients' computerised repeat prescription lists.
Overseeing all aspects of the dispensing process.
Updating MDS patient record sheets and ensuring all MDS packs are updated if necessary.
Oversight of care home medication requirements.
Checking / audit of controlled drugs.
This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or the Practice Manager.
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