AdministratorinAldershotinAldershotPUBLISHED MON 28 OCT 2024

An opportunity for a permanent Administrator to join our friendly and supportive team. We are looking for a conscientious and reliable person to work as part of our administration team within NE Hants Community Mental Health Recovery Service.

We are a community-based service, providing specialist treatment and support for people who have severe and enduring mental health problems living in the North East Hampshire and Farnham areas who are registered with a local GP. The post holder will be responsible for the provision of a high quality administrative and secretarial service to the multidisciplinary team. You will need to have good organisational and interpersonal skills, an eye for detail and experience of working in a busy office environment. We are looking for a person who is hard working, flexible and able to prioritise their work.

The post includes general office duties consisting of inputting patient details on electronic record system (SystmOne), supporting clinical staff with patient correspondence and clinical data quality compliance, liaising with patients, GPs and other professionals, meeting notes, dealing with enquiries by email and letter, telephone and typing letters. The successful candidate will have excellent clerical and typing skills and be able to communicate effectively with both patients and staff. Although not essential, knowledge of SystmOne would be desirable.

• Provide administrative support to a multidisciplinary team including psychiatrists, community mental health nurses, psychologists, occupational therapists and support workers
• Manage outpatient clinics, arranging appointments, cancellations etc, as required
• Book appointments on electronic patient record system/ update case notes on patient record system as required
• Process discharge paperwork & update system accordingly
• Entry of information onto electronic patient record system in accordance with clinical data quality requirements and Key Performance Indicators
• Take minutes at team meetings & transcribe accurately
• Answer telephone calls and relay any messages in a timely manner
• Receive and respond to e-mails in an appropriate manner, forwarding where necessary
• General administrative tasks, eg, typing/copying/scanning/printing/laminating etc
• Check and book rooms for other team members upon request
• Keep up to date with statutory and mandatory training.

About us

For more information on the role and main responsibilities, please find the attached Job Description and Person Specification.