Telephonist in Rotherham inRotherham PUBLISHED WED 8 JAN 2025 Jump to job information section

Band 2 PERMANENT

The Rotherham NHS Foundation Trust rS5xmd1i

Job description

A vacancy has arisen for Switchboard Operatives to join our established team of staff within the main Switchboard facility. The post holder will be required to be flexible to meet the service requirements as it is a 24/7 service. Have excellent communication and organisational skills coupled with sound experience of using a PC, have a confident and polite telephone manner and the awareness of confidentiality issues.

Applicants must be trustworthy, reliable and be able to prioritise work load and adhere to any emergency situation following departmental procedures.

Post:

18.45 per week

2 x 12 hours shifts over a 8 week rota pattern

Working 7.30 am 7.30pm or 7.30pm-7.30am

Working as part of a team but must possess the ability to work individually under demanding circumstances.
Assist in the provision of an efficient and courteous call handling service, using the current and any future call handling/monitoring/processing equipment and associated screen based equipment.
Dealing with enquiries from staff and general public.
Ensuring knowledge of and participating in the Major Incident and Emergency Procedures and associated documentation to ensure the accurate collection,
dissemination and recording of information and actions.
Participating in the operation and recording of various call out procedures.
Operation of staff location systems and issuing of pages, bleeps and phones in accordance with guidelines.

About us
Please see attached the job description and person specification for the full details about the role and the responsibilities.

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Useful skills for a Telephonist: Click to view

To work as a Telephonist in the UK, you typically need a combination of technical, interpersonal, and organizational skills. Here are the key skills that are often required for this role:

1. Communication Skills: Strong verbal communication skills are essential since you will be interacting with callers regularly. Clear and polite communication is crucial.

2. Customer Service Skills: Being able to handle inquiries, complaints, and customer requests in a professional and friendly manner is important.

3. Listening Skills: Active listening is critical to understanding the needs of callers and responding appropriately.

4. Organizational Skills: You should be able to manage calls efficiently and prioritize tasks as necessary.

5. Multitasking Abilities: Often, Telephonists need to manage multiple calls or ongoing tasks at once, so the ability to multitask is beneficial.

6. Technical Skills: Familiarity with telephone systems, computer-based call management software, and office equipment is beneficial. Basic IT skills are increasingly important in managing customer information.

7. Problem-Solving Skills: Telephonists often need to resolve issues on the spot, requiring quick thinking and effective problem-solving abilities.

8. Attention to Detail: Ensuring accurate information is taken and recorded correctly is vital for effective communication.

9. Patience and Empathy: Dealing with frustrated or upset callers requires patience and the ability to empathize with their situation.

10. Time Management: Managing your time effectively is important, particularly during busy periods when call volume may be high.

11. Teamwork: Being able to work effectively with colleagues to improve the overall service is important in many telephonist roles.

inRotherham

53.41399002075195 -1.3428813219070437 Rotherham, South Yorkshire

in Rotherham click to show distance

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The Rotherham NHS Foundation Trust rS5xmd1i

Job description

About us Please see attached the job description and person specification for the full details about the role and the responsibilities.

Requirements

Benefits

About us
Please see attached the job description and person specification for the full details about the role and the responsibilities.