Telephonist inRotherham inRotherham PUBLISHED
WED 8 JAN 2025
The Rotherham NHS Foundation Trust rS5xmd1i
The Rotherham NHS Foundation Trust is seeking a Telephonist to join their dedicated team in the main Switchboard facility. This role requires a flexible individual capable of handling a 24/7 service with a focus on excellent communication and organisational skills. The successful candidate will manage call handling operations using various equipment, assist staff and the public with inquiries, and follow emergency procedures while maintaining confidentiality. The position entails working 18.45 hours per week across various shifts and necessitates the ability to work efficiently both as part of a team and independently under pressure.
Candidates should demonstrate reliability, trustworthiness, and the ability to prioritize tasks in dynamic situations. Familiarity with major incident protocols and exceptional telephone etiquette are crucial, along with proficient computer skills. The role includes operating staff location systems and documenting call procedures as needed. For further details, applicants are encouraged to review the attached job description and person specification.
Candidates should demonstrate reliability, trustworthiness, and the ability to prioritize tasks in dynamic situations. Familiarity with major incident protocols and exceptional telephone etiquette are crucial, along with proficient computer skills. The role includes operating staff location systems and documenting call procedures as needed. For further details, applicants are encouraged to review the attached job description and person specification.
A vacancy has arisen for Switchboard Operatives to join our established team of staff within the main Switchboard facility. The post holder will be required to be flexible to meet the service requirements as it is a 24/7 service. Have excellent communication and organisational skills coupled with sound experience of using a PC, have a confident and polite telephone manner and the awareness of confidentiality issues.
Applicants must be trustworthy, reliable and be able to prioritise work load and adhere to any emergency situation following departmental procedures.
Post:
18.45 per week
2 x 12 hours shifts over a 8 week rota pattern
Working 7.30 am 7.30pm or 7.30pm-7.30am
- Working as part of a team but must possess the ability to work individually under demanding circumstances.
- Assist in the provision of an efficient and courteous call handling service, using the current and any future call handling/monitoring/processing equipment and associated screen based equipment.
- Dealing with enquiries from staff and general public.
- Ensuring knowledge of and participating in the Major Incident and Emergency Procedures and associated documentation to ensure the accurate collection,
- dissemination and recording of information and actions.
- Participating in the operation and recording of various call out procedures.
- Operation of staff location systems and issuing of pages, bleeps and phones in accordance with guidelines.
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Please see attached the job description and person specification for the full details about the role and the responsibilities.
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Telephonist:
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To work as a Telephonist in the UK, you typically need a combination of technical, interpersonal, and organizational skills. Here are the key skills that are often required for this role:
1. Communication Skills: Strong verbal communication skills are essential since you will be interacting with callers regularly. Clear and polite communication is crucial.
2. Customer Service Skills: Being able to handle inquiries, complaints, and customer requests in a professional and friendly manner is important.
3. Listening Skills: Active listening is critical to understanding the needs of callers and responding appropriately.
4. Organizational Skills: You should be able to manage calls efficiently and prioritize tasks as necessary.
5. Multitasking Abilities: Often, Telephonists need to manage multiple calls or ongoing tasks at once, so the ability to multitask is beneficial.
6. Technical Skills: Familiarity with telephone systems, computer-based call management software, and office equipment is beneficial. Basic IT skills are increasingly important in managing customer information.
7. Problem-Solving Skills: Telephonists often need to resolve issues on the spot, requiring quick thinking and effective problem-solving abilities.
8. Attention to Detail: Ensuring accurate information is taken and recorded correctly is vital for effective communication.
9. Patience and Empathy: Dealing with frustrated or upset callers requires patience and the ability to empathize with their situation.
10. Time Management: Managing your time effectively is important, particularly during busy periods when call volume may be high.
11. Teamwork: Being able to work effectively with colleagues to improve the overall service is important in many telephonist roles.
More from The Rotherham NHS Foundation Trust
inRotherham
53.41399002075195 -1.3428813219070437 Rotherham, South Yorkshire 
Locations are approximate.
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