Receptionist inRamsgate inRamsgate PUBLISHED MON 11 NOV 2024

£12.14 to £12.65 an hour PERMANENT GOOD SALARY

BLOOD PRESSURE MENTAL HEALTH NHS

Invicta Health CIC rrHinbK1

Frontline role, As the first point of contact, you will play a crucial role in patient care, creating a welcoming environment.

Diverse responsibilities, The position offers a variety of tasks each day, from managing patient appointments to assisting with clinical administration.

Part-time flexibility, With only 20 hours per week, this role provides a balanced work schedule, making it ideal for those seeking work-life balance.

Team collaboration, You will work closely with a dedicated team of healthcare professionals, contributing to a supportive and dynamic work environment.

Skill development, Gain experience in both administrative and clinical tasks, enhancing your skills in healthcare management and patient interaction.

Community impact, Your work will directly affect the health and well-being of the Ramsgate community by ensuring efficient and compassionate service.

Invicta Health CIC is seeking a part-time Receptionist for their Ramsgate practice, requiring 20 hours of work per week. In this role, the receptionist will be the first point of contact for patients, providing essential support to the practice team through general and clinical administration tasks. Key responsibilities include greeting patients, managing appointments, handling prescription requests, and ensuring the reception area is organized and welcoming. The receptionist will also assist with patient care by providing information and liaising with healthcare professionals while maintaining confidentiality and a professional image.

The ideal candidate will exhibit strong communication skills, attention to detail, and the ability to manage a variety of tasks, from data handling and stock control to responding to inquiries and ensuring patient comfort. They should be prepared to handle sensitive situations with discretion and uphold the practice's standards by maintaining a calm and positive environment. The position may involve training new staff and carrying out other duties as directed by management. Interviews are scheduled for late November and early December.

Invicta Health has an exciting opportunity for a Receptionist to join the team on a part time basis, 20 hours per week.

Interview date: Thursday 28th November or Monday 2nd December.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

As Receptionist, you will provide an important role in supporting the practice team with the day-to-day running of the practice by undertaking a variety of general and clinical administration duties. You will act as the first point of contact for patients contacting the practice, and work effectively to receive, assist, and direct them in accessing the appropriate healthcare professional or service in a courteous manner ensuring confidentiality. You will provide a welcoming, friendly, and positive image to patients and visitors either in person, via email or via the telephone, portraying the practice in the highest possible professional basis.

About us
Front Desk
Tend to the front desk ensuring to greet patients and visitors on their arrival to the practice in a welcoming manner.
Ensure all patients and visitors to the practice are signed in and directed to the relevant waiting area.
Inform the relevant host for example, the GP, Nurse or Practice Manager of any patients or visitors arrival
Accept payments and issue receipts for non-NHS services.
Book ambulances/appropriate transport for patients according to protocols.
Assist patients with requests for Blood Forms, Urine Forms and Xray forms, printing where necessary.
Assist patients to use the POD, checking blood pressure and stats.
Receive samples from patients, refusing those that have not been requested and/or expected.
Keep the reception area, noticeboards and leaflet dispensers clean, tidy and free from obstructions and clutter.
Support in ensuring the reception area remains a calm environment for all. Politely and safely addressing any disruptive behaviours, escalating to management where appropriate.
Registrations and Appointments
Process registrations both regular and temporary ensuring complete information and appropriate ID.
Book in, amend and cancel general (GP/Nurse), clinic (Flu) and third party (Physio) patient appointments in line with practice appointment procedures, ensuring optimum efficiency of the appointment system.
Monitor the incoming E-Consult messages booking an appropriate appointment or directing to the most appropriate department.
Monitor the 111 clinical screen and directing as appropriate
Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols.
Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.
Once trained, chaperone patients to their GP appointment as and when requested, this can include intimate examinations.
Prescriptions and Certificates
Receive and process prescription requests accurately and in accordance with practice guidelines
Raise any prescription queries with the appropriate department including status check of whether it has been issued and where it is.
Advice and guidance
Provide advice (non-medical) and contact details of third-party services to patients as required. For example, suggesting a patient contact the Urgent Mental Health Team.
Respond to and/or redirect all general enquiries, explaining procedures where necessary and processing paperwork where required.
Process referrals for the District Nurse
Action EMIS tasks and DOCMAN workflow in a timely manner
Communication
Answer incoming telephone calls in a timely and professional manner, ensuring calls are documented and actioned and/or redirected as appropriate.
Communicate with GPs, Nurses, and the Clinical Team as necessary including passing information across to be processed, chasing documentation, results, and appointment information.
Communicate in writing (letters and electronically) and verbally with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers.
Liaising with GP/Clinicians, forwarding concerns, chasing for samples, letters, prescriptions and other paperwork
Monitor the reception email account and action any requests needed, raising any urgent enquiries to your line manager where relevant
Data Handling
Document information received from patients or third-party agencies, accurately on EMIS. For example, urgent blood results from path labs, patients home blood pressure readings and any urgent referral advice provided to them.
Undertake manual and electronic filing and retrieving of paperwork ensuring up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
Equipment and Stock Control
Efficient filling of sample pots, testing kits, appointment cards, registration paperwork and other necessary aids.
Clearing and re-stocking stationery items in work areas as required, ensuring low stock levels are reported to the relevant leads and ensuring a clear desk policy.
Safely accept and record receipt of any vaccine/medication deliveries, ensuring safe storage of items and informing relevant departments
Pack specimens ready for collection by the local hospital.
Miscellaneous
Opening and locking up of practice premises (where needed) and maintaining security in accordance with practice protocols at all times.
Keep up to date with any new guidance and changes within the team.
Supporting in the training of new reception team members.
Complete any special duties as outlined by your line manager
General Duties
To work collaboratively and professionally with colleagues across Invicta Health, building and maintaining relationships.
To contribute to the development of services, including processes, templates and principles.
To take part in any statutory and mandatory training or other training and development programmes as requested.

Any other reasonable duties as directed by your line manager.

More information related to this job opportunity, from jobsincare:

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

More about MENTAL HEALTH

Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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