E-Rostering Admin Assistant inHarrogate inHarrogate PUBLISHED
MON 4 NOV 2024
Candidates will receive full training on the e-Rostering and ESR systems and are expected to communicate effectively and maintain confidentiality while liaising with various departments. The role is primarily office-based at Harrogate, and applicants are encouraged to apply promptly, as the job advert will close once sufficient applications have been received.
Are you passionate about customer service and working in a service desk environment supporting your colleagues and service users? If so, we have an exciting opportunity for an administration assistant to join the team supporting e-Rostering and overseeing the system service desk.
For more information and an informal discussion, please contact John Snelson - e-Rostering Team Leader at
**This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if you are interested.**
The Department are the expertsystemadministrators and users of the e-Rostering system and associated modules, includingSafecare,ESRgo,TimeClocksand Medics on Duty. Theyare responsible forundertaking all system configuration, support, data analysis and reporting to maximise the benefits and ensure it is fit for purpose and supportsoptimumand efficient staffing requirements.
You will be inputting data into the central rostering systems, so you must be able to maintain accuracy and have an eye for detail. You will be answering the phone and email queries and questions from managers and users. You will be expected to provide excellent customer service and help the users get the best from the systems we have in place.
You will already be able to use Excel, Word and other MS packages and be willing to learn about our e-Rostering and ESR systems. Full training is provided in our E-Rostering system.
About us
Key Responsibilities
- Provide administrative support and assistance to the E-Rostering Manager and E-Rostering Facilitators to support with the e-rostering system, across the Trust, including inputting starters, leavers and changes as required and addressing helpdesk queries.
- To assist in the generation of the time & attendance and sickness & absence payroll files from E-Rostering System each month. Ensuring exceptions are analysed, investigated and actioned; files are created and transferred to the ESR hub so that appropriate payments can be made. Escalating where necessary to the E-Rostering Manager.
- Configuration of the e-rostering system based on the information provided by the E-Rostering Manager.
- Provide helpdesk advice and support to roster managers on the phone, via email and in person on the creation, verification and allocation of rosters plus other ad hoc queries. Communicating technical concepts to a non-technical audience.
- To promote and maximise effective use of the E-Rostering System.
- Encourage and instil confidence in new roster managers to cooperate and use the system effectively.
- To liaise with the suppliers helpdesk, when necessary, to resolve system problems.
- Build effective relationships with ward, department and line managers to address queries and questions regarding using or utilising the system effectively.
- Show due diligence in the adherence to and to the perpetuation of the Trusts policies and procedures.
- Assist in the review of standards and procedures for the development and use of the e-rostering system.
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