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This post will be based on Reception of the Education Centre at Arrowe Park Hospital.
The successful candidate will be required to provide administrative support to the team/department, answering general queries and taking calls.
To ensure that office and clerical duties are completed accurately and in a timely manner.Dealing with enquiries either by telephone, email or face to face.To comply with the Code of Confidentiality and Data Protection Act.
About usPlease see attached Job Description for further information about the Reception/Administrative Assistant position available at WUTH.
This post will be based on Reception of the Education Centre at Arrowe Park Hospital.
The successful candidate will be required to provide administrative support to the team/department, answering general queries and taking calls.
To ensure that office and clerical duties are completed accurately and in a timely manner.Dealing with enquiries either by telephone, email or face to face.To comply with the Code of Confidentiality and Data Protection Act.
About us
Please see attached Job Description for further information about the Reception/Administrative Assistant position available at WUTH.
More information related to this job opportunity, from jobsincare:
Here are 20 questions you could be asked if you apply for this job:
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1. Can you tell us a bit about yourself and your experience in administrative roles?
2. What attracts you to this position at Wirral University Teaching Hospitals NHS Trust?
3. Can you describe your previous experience in a reception or administrative role?
4. What software or tools are you familiar with that would be relevant for this role?
5. How do you prioritise your workload when faced with multiple tasks?
6. How would you handle a difficult or upset caller at the reception?
7. Can you provide an example of a time when you successfully dealt with a challenging enquiry?
8. What strategies do you use to ensure effective communication with colleagues and patients alike?
9. Describe your approach to managing administrative duties and ensuring that tasks are completed accurately and on time.
10. How would you organise your work to ensure that you can manage both face-to-face interactions and calls simultaneously?
11. What do you understand by the Code of Confidentiality and the Data Protection Act, and why are they important in a healthcare setting?
12. Can you give an example of how you have maintained confidentiality in your previous roles?
13. How do you see yourself contributing to the success of the team at the Education Centre?
14. Describe a time when you worked as part of a team to achieve a goal. What was your role, and what was the outcome?
15. How do you handle unexpected situations or changes in your work environment?
16. Can you describe a time you had to learn something new quickly to complete a task? How did you approach the learning process?
17. What are your long-term career aspirations, and how does this position align with them?
18. Why do you believe it is important to work in a healthcare setting, particularly in an administrative capacity?
19. Do you have any questions for us about the role or the organisation?
20. Is there anything else you’d like to add that we haven’t covered in this interview?
1. Can you tell us a bit about yourself and your experience in administrative roles?
2. What attracts you to this position at Wirral University Teaching Hospitals NHS Trust?
3. Can you describe your previous experience in a reception or administrative role?
4. What software or tools are you familiar with that would be relevant for this role?
5. How do you prioritise your workload when faced with multiple tasks?
6. How would you handle a difficult or upset caller at the reception?
7. Can you provide an example of a time when you successfully dealt with a challenging enquiry?
8. What strategies do you use to ensure effective communication with colleagues and patients alike?
9. Describe your approach to managing administrative duties and ensuring that tasks are completed accurately and on time.
10. How would you organise your work to ensure that you can manage both face-to-face interactions and calls simultaneously?
11. What do you understand by the Code of Confidentiality and the Data Protection Act, and why are they important in a healthcare setting?
12. Can you give an example of how you have maintained confidentiality in your previous roles?
13. How do you see yourself contributing to the success of the team at the Education Centre?
14. Describe a time when you worked as part of a team to achieve a goal. What was your role, and what was the outcome?
15. How do you handle unexpected situations or changes in your work environment?
16. Can you describe a time you had to learn something new quickly to complete a task? How did you approach the learning process?
17. What are your long-term career aspirations, and how does this position align with them?
18. Why do you believe it is important to work in a healthcare setting, particularly in an administrative capacity?
19. Do you have any questions for us about the role or the organisation?
20. Is there anything else you’d like to add that we haven’t covered in this interview?
Useful skills for a Reception/Administrative Assistant:
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To work as a Reception/Administrative Assistant in the UK, you'll need a combination of both technical and interpersonal skills. Here are some key skills and qualities that are typically sought after in this role:
Technical Skills:
1. Computer Proficiency: Familiarity with office software, such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other common software applications.
2. Typing Skills: Fast and accurate typing skills for data entry and document preparation.
3. Telecommunication Skills: Ability to use phone systems, take messages, and handle inquiries professionally.
4. Organizational Skills: Competence in managing multiple tasks, scheduling appointments, and maintaining filing systems.
5. Basic Financial Skills: Familiarity with invoicing, budgeting, or basic bookkeeping may be required, depending on the role.
Interpersonal Skills:
1. Communication Skills: Excellent verbal and written communication skills to interact with clients, colleagues, and visitors effectively.
2. Customer Service Skills: A friendly and approachable demeanor, with the ability to handle customer inquiries and complaints.
3. Teamwork: Ability to work collaboratively with colleagues and support different departments as needed.
4. Professionalism: Exhibiting a professional attitude and appearance, particularly when interacting with clients and visitors.
Personal Qualities:
1. Attention to Detail: Being meticulous in tasks such as data entry and document management to minimize errors.
2. Time Management: Prioritizing tasks efficiently and meeting deadlines in a busy environment.
3. Adaptability: Being flexible and able to adjust to changing circumstances or duties.
4. Problem-Solving Ability: Ability to handle unexpected issues or challenges that may arise during day-to-day operations.
Additional Considerations:
- Experience: Previous experience in an administrative or customer-facing role can be advantageous.
- Education: While not always required, relevant qualifications such as GCSEs or A-levels, and possibly certifications in administration or business management, can enhance your prospects.
- Language Skills: Proficiency in more than one language can be beneficial in diverse workplaces.
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