Perinatal Family Liaison Officer inNottingham inNottingham PUBLISHED
THU 21 NOV 2024
Key responsibilities include establishing timely contact with affected families, guiding them through the investigation and complaint processes, and offering accurate information about Trust procedures. The FLO will address language barriers by utilizing interpreting services and ensure equal access to support for all service users. Maintaining professional boundaries and clarity in communication will be crucial in managing expectations and delivering effective support throughout the process.
The role of the Perinatal Family Liaison Officer (FLO) will support families and carers throughout the investigation process following a Patient Safety Incident or a complaint related to a service user. Acting as a single point of contact, the FLO will build a positive, trusting relationship with families to ensure their voices are at the heart of the investigation. This role also extends to families identified by the Independent Maternity Review of Nottingham University Hospitals Trust, currently led by Donna Ockenden and her team.
The purpose of the role is to ensure families and carers are treated with compassion and professionalism in respect to their individual needs. The role requires the highest degree of sensitivity, communication and integrity and will include the provision of support to newly bereaved individuals some of whom may be deeply distressed.
To be the main point of contact and liaison for those families who have been identified through the Independent Maternity Review, through the complaints process or through a Patient Safety Incident. The post holder will identify and establish relationships with families and carers as soon as possible.
2 Establish communication with affected families, guiding and supporting them through the IMR, complaints, and investigation processes until conclusion, as required. This will include providing clear and accurate information about the Trust's investigation procedures to meet the needs of each family and carer as reasonably as possible.
Ensure equal opportunities for global minorities, particularly by addressing language barriers. This includes utilising appropriate interpreting services to enhance both verbal and written communication, ensuring service users have equal access to support regardless of the language they speak
To set and maintain professional boundaries at all times providing clear communication to manage expectations and ensure service users have clarity around the purpose of the FLO role.
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For full detailed job description and main responsibilities, please refer to the Job Description & Person Specification.
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