Band 3 Administrator for Healthcare for Older People and Stroke GHH inSutton Coldfield inSutton Coldfield PUBLISHED
MON 11 NOV 2024
Key responsibilities include liaising with various stakeholders, issuing appointment notifications, managing patient complaints, and maintaining confidentiality at all times. The position requires strong organisational skills, proficiency in IT, and the ability to work collaboratively within a team, with training provided to help develop the necessary skills for career progression in the healthcare administration field.
We are looking for an administrator to work with our established Healthcare for Older People and Stroke Medical Secretarial and Office Management Team. For the right person this post offers an exciting opportunity in career development, and would suite someone with experience of working within an office environment, with excellent communication skills, and is a confident IT user
You will provide a supporting role to the existing team, being first point of contact, answering calls, resolving patient enquiries. Support with clinical letter typing and the appointment process. Plus, interrogating systems to ensure patients are on the correct pathway. Patient care is at the forefront of this role. You will enhance the efficiency and effectiveness of the department which in turn will ensure the best possible service for our patients. Training will be provided to ensure you have the skills to make a difference and progress.
This a part time role, 22.5 hours per week.
*Liaise with staff, patients, service users and external agencies
*To provide a point of contact for service users
*Provide patients with non-clinical advice and information on a range of issues including appointment queries
*Notify patients of new or changes to appointments
*Communicating in a sensitive and courteous manner
*Liaise with medical and nursing staff and other multi-disciplinary teams regarding patient appointments / pathways
*Deal effectively with complaints either face to face or on the telephone, and escalate concerns where necessary
*Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealingwith a difficult situation, e.g. aggressive or demanding behaviour, escalating conflict situations where necessary
*Accurately record telephone messages and other enquiries and refer as appropriate
*Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas andcommunicating effectively. Provide support to the existing team and assist with various areas of administrative work where needed.
*Maintain Confidentiality at all times
About us
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
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