Patient Services Co-ordinator (XN05) inLeeds inLeeds PUBLISHED 18 OCT 2024

The closing date is November 2024

Expected Shortlisting Date 07/11/2024

Planned Interview Date 14/11/2024

An exciting opportunity has arisen for a Patient Service Coordinator to join our Dermatology team at Chapel Allerton Hospital.

The Dermatology service is based at Chapel Allerton Hospital. The Dermatology service provides regional services including Laser and Phototherapy services. Additionally, the service provides skin cancer care, including surgical services.

We are entirely committed to the Leeds Way values and expect all staff to demonstrate these values in every aspect of their role. The post will manage administrative and clerical staff to support in the delivery of the clinical service within Dermatology. The post holder will be expected to work closely with the management team, to support and implement service developments, manage access targets and review departmental systems to manage the patient pathway more effectively.

To ensure the provision of an efficient and effective administration service to support the delivery of clinical services to patients. The post-holder will provide a high quality service in line with Trust policies and standards and will be required to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues.

About us

The post-holder will provide managerial support to administrative and clerical staff on relevant sites within the Trust. You will be responsible for the day to day operational management of patient administration and access services for the Dermatology service, Chapel Allerton Hospital (CSU). You will ensure the provision of a highly effective patient administration service within the CSU by reviewing working practices to ensure the effective running of the department and effective communication structures are implemented. In addition you will ensure that appropriate systems are in place to enable the CSU to achieve patient delivery targets and that the processes/procedures comply with legislation requirements covering Health & Safety, Data Protection and Confidentiality.

You will also provide support and advice on patient administration/delivery related issues to core members of the clinical and administrative management team.

The core knowledge, skills and experience required in the post are set out in detail in the person specification. They can be summarised as:

Experience of managing people

Waiting list and capacity management skills

Demonstrable understanding of the management of patient administration processes within the Leeds Teaching Hospitals Trust and wider NHS

Ability to analyse and bring about improvements in processes and working practices

Ability to train, develop and motivate staff

Awareness of the modernisation agenda as it relates to service provision and development

Knowledge of current Personnel policies and procedures and their application

Knowledge of current Government policies on the NHS

IT literate including spreadsheets/PatientCentre, other databases, waiting list management.

Excellent written and oral communication skills with proven interpersonal skills.

Knowledge of producing reports and undertaking specific projects.

Knowledge of reviewing, monitoring and developing appropriate administration processes and systems with the Patient Pathway and Access Team in line with Trust and local policies.

A thorough knowledge of work practices and procedures across the patient administration process within the Trust and wider NHS is required by the post-holders.

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred

Collaborative

Fair

Accountable

Empowered

All our actions and endeavours will be guided and evaluated through these values. Additionally the following are core values which relate specifically to this post:

Passionate

Enthusiastic

Solution focused

The post-holder is expected to be committed to providing the highest quality of administrative support to the Business Manager and CSU, with the patients experience and quality of care paramount.

CORE BEHAVIOURS & SKILLS

You will be an enthusiastic member of the team, with the ability to act flexibly to meet the evolving needs of the CSU.

You will be committed to establishing consistent systems and processes to support and improve patient pathway.

You will be have an open, supportive working relationship with the staff in your team to encourage professional development and to meet the objectives of the CSU.

You are expected to be honest, fair and consistent in your approach and to accept responsibility for ones own achievements, acts and omissions.

Respect confidentiality in line with National, Trust and local policies and guidelines.

You will have a positive and professional attitude.

You should be committed to providing the highest quality of administrative support themselves and through management of their staff.

You will promote, support and work towards the delivery and achievement of the Trusts and departments objectives.

You will maintain and improve quality of service in your service and across the CSU.

You will maintain a business-like appearance.

Demonstrate commitment to your own and your teams personal & professional development as agreed with their line manager.