Receptionist inBarnstaple inBarnstaple PUBLISHED TUE 14 JAN 2025

Band 3: £24,071 to £25,674 a year pro rata PERMANENT GOOD SALARY

BLUE LIGHT CARD FAMILY NHS PENSION

Royal Devon University Healthcare NHS Foundation Trust rWOQwSjW

Opportunity to provide essential patient care and support within a friendly and dedicated team.

Engagement in a variety of administrative tasks, enhancing organizational and multitasking skills.

Access to training programs and career development opportunities, such as funding for further qualifications.

Competitive benefits package including 27 days of paid annual leave (increasing to 33 days) plus bank holidays.

Flexible working schemes promoting a healthy work-life balance, including family-friendly policies.

Extensive staff discounts on shopping, fitness, and leisure activities, adding value to the overall remuneration.

Inclusion in the NHS Pension scheme, which is one of the most comprehensive in the UK, ensuring long-term financial security.

The Royal Devon University Healthcare NHS Foundation Trust is seeking a motivated and enthusiastic Dental Receptionist to join the Dental Access Centre at Barnstaple Health Centre. The role involves providing high-quality reception and administrative support, including managing patient inquiries, arranging appointments, processing payments, and maintaining electronic medical records. Successful candidates will have experience in a public-facing role and demonstrate excellent organisational and communication skills, along with the ability to work efficiently in a busy clinical setting.

This full-time position (37.5 hours per week) emphasises teamwork and patient care within a diverse and inclusive environment, encouraging applications from all backgrounds. The Trust offers a variety of benefits, including generous annual leave, opportunities for professional development, staff discounts, and membership in the NHS Pension scheme.

Are you an excellent team player with a passion for providing excellent patient care? Do you have Reception or Admin experience in a public facing role? If you are looking for a new challenge working for a friendly and dedicated team, then we\'d like to hear from you.

The Dental Access Centre at Barnstaple Health Centre are looking for a motivated and enthusiastic Dental Receptionist to join our friendly Admin and Clerical team based in Barnstaple.

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us
For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

To provide a high quality reception, telephone handling, advice and appointment service and assist professional staff with Clerical and Administrative duties to assist the Managers and Clinicians to ensure that the service is efficiently organised and effectively delivered.

You will work alongside our Admin and Reception team to provide high quality reception and administration support to include dealing with patient enquiries, arranging appointments, dealing with all associated administration including processing payments and updating our electronic waiting lists and medical records system. The post holder will be responsible for assisting the Clinical team with general clerical and administrative duties. A calm and professional approach, along with excellent keyboard skills are essential for this role.

You will need to be able to work efficiently in a busy Clinical setting. Experience of working with patients in a Dental or Clinical setting would be advantageous.

Working Pattern: 37.5 hours per week

Interview Date: Tuesday 4th February 2025

For further information please contact: Oliver Snow, Administration Lead on

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
Salary is not the only financial benefit
You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
You will also have access to other benefits including:
National discount services such as the Blue Light Card and Health Service Discounts.
Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
Car lease schemes.
The NHS Pension scheme (one of the most generous and comprehensive in the UK).
Cycle to work scheme
These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

More information related to this job opportunity, from jobsincare:

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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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