Receptionist / Care Navigator inBroxbourne inBroxbourne PUBLISHED
FRI 1 NOV 2024
Primary Care Careers rD8BMKk6
The receptionist will also be responsible for maintaining accurate patient records, managing prescriptions, and assisting with the registration of new patients. This position is critical in ensuring a positive experience for patients as they navigate the various services offered by the practice. Previous applicants are kindly requested not to apply.
Park Lane Surgery has an opportunity for an enthusiastic and proactive receptionist to join our friendly team on a part-time basis for 19.5 hours per week to work:
- Monday 09.00-18.00
- Wednesday 08.00-14.00
- Friday 14.00-19.00.
Previous experience is preferred, but not essential as training will be given to the right candidate.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
Previous applicants need not apply.
About us
If you would like to find out more information about this role, please see the attached job specification.
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