Service Desk Analyst inNewcastle Upon Tyne inNewcastle Upon Tyne PUBLISHED TUE 14 JAN 2025

Band 5: £29,970 to £36,483 a year  FIXEDTERM  GOOD SALARY 

NHS
Opportunity to contribute to the NHS mission by supporting the prevention and detection of economic crime.
Engagement with modern IT Service Management practices, enhancing professional skills and knowledge in ITIL.
Experience working with a diverse range of IT systems within a reputable organization, increasing career prospects.
Collaborative work environment with varied teams, leading to valuable networking and teamwork experience.
Role offers a chance to enhance user access management skills and customer service capabilities.
Stable employment with a fixed-term contract until September 2025, providing job security within a public sector role.
The NHS Counter Fraud Authority (NHSCFA) is seeking a Service Desk Analyst to join their Technology User Services team in Newcastle Upon Tyne on a fixed-term contract until September 30, 2025. The primary responsibilities of the role include managing and resolving IT incidents and requests, providing first-line technical support, and ensuring effective user access management across various applications. The successful candidate will participate in the enhancement of IT services, support ISO audits, and engage in IT Service Management practices, adhering to frameworks such as ITIL.

This role requires excellent customer service skills and a proactive approach to monitoring and managing IT systems. The Service Desk Analyst will collaborate with the outsourced IT support teams and contribute to the development of the service desk function while maintaining compliance with Service Level Agreements and ISO20000 standards. Interested applicants are encouraged to reach out to Chris Dunnington for an informal discussion about the position.

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in Newcastle Upon Tyne
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