Receptionist inLee-on-the-solent inLee-on-the-solent PUBLISHED WED 6 NOV 2024

PERMANENT GOOD SALARY
SENSE OF HUMOUR

Solent View Medical Practice r9zMlYBU

Solent View Medical Practice is seeking a part-time Receptionist to work 20 hours per week in Lee-on-the-Solent. The ideal candidate will be a key member of a friendly front-of-house team, serving as the first point of contact for patients and ensuring high standards of care and service. The role entails handling patient inquiries, managing appointments, processing registrations, and maintaining accurate patient records while also addressing urgent care needs.

Candidates should possess strong IT skills, a calm demeanor, a passion for teamwork, and a friendly, caring approach. The position requires efficient communication, the handling of general inquiries, and support for clinical staff as needed. Additional responsibilities include managing prescription requests, greeting visitors, and maintaining a tidy work environment. The role is suitable for individuals who thrive in a busy environment and are keen to learn and take on new challenges.

We are looking for a part-time Receptionist for 20 hours per week to join our patient orientated and friendly team. The practice aims to deliver very high standards of care and service to its patients, and you will be a key member of our front of house team, often being the first contact for our patients.

This is a varied, rewarding and challenging role which will suit people who enjoy working in a busy environment with lots of patient contact (both face to face and on the telephone).

You should be comfortable working with IT systems, be accurate in your work, have a calm nature, enjoy working as part of a team, be keen to learn new skills, have a friendly and caring approach, and keep a sense of humour.

To provide a high quality, professional reception and administrative service to patients and the practice team.

To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients

Book in, amend and cancel patient appointment in line with practice appointments procedures.

Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots.

About us
Deal with telephone and email requests for appointments ensuring that the correct protocols are followed for routine and urgent care
Signpost patients to the correct service or clinician
Deal with all general enquiries & explain procedures
Process new and temporary registrations and relevant patient information as required
Management of repeat prescriptions, ensuring they are processed accurately, timely and efficiently
Take information from patients regarding transport requirements and add this to the Patient Transport System
Input data into the patients healthcare records as necessary
Open and direct post
Photocopy documentation as required
Take details of change of details, amend on Emis and notify the secretaries of patients out of the practice area.
Charging patients the appropriate amount for private work, providing a receipt to the patient
Ensure blood forms are ready for the phlebotomy clinic
Greet visitors ensuring that all visitors sign in and direct them to the appropriate person
Ensure clinical rooms are set for the beginning of each clinic
Open and close the surgery as per the procedure
Manage all queries as necessary in an efficient manner
Maintain a clean, tidy, effective working area at all times
Provide cover for reception during staff absences
Support all clinical staff with general tasks as requested
Undertake any additional duties appropriate to the post as requested by the partners or management team

More information related to this job opportunity, from jobsincare:

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Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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inLee-on-the-solent

50.802721 -1.2018337 Lee-on-the-solent, Hampshire

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