Medical and Team Secretary inPlymouth inPlymouth PUBLISHED 12 NOV 2024

37.5 hours per week.

An exciting opportunity has arisen for a highly motivated and enthusiastic individual to join the Psychiatric Liaison Service, based at Derriford Hospital, employed by Livewell. This role is 37.5 hours per week, this will include some weekends. The post holder will be supporting highly skilled mental health consultants and clinicians. Our service operates 7 days a week, 24hours a day, therefore shift patterns will be up to 12hours but this can be negotiated.

The post holder will undertake a dual/merged role of medical secretary and team secretary within this developing service. This will include providing secretarial and administrative support to the Liaison Team and leadership.

The post holder will provide a comprehensive medical secretarial service to the team psychiatrists, largely made up of consultants. A thorough working knowledge of complex medical terminology will be required for this post, with an expectation of flexible working and ability to work without direct supervision and managing ones own workload.

This role may not be eligible for sponsorship under the Skilled Worker route; please refer to the Direct Gov website for more information with regards to eligibility.

Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.

All Livewell staff are expected to be able and willing to work across a 7- day service.

The post holder will support the team in secretarial duties working across the week to provide continuity of information across the busy service.

About us

Key Tasks and Responsibilities of the Post

The post holder will liaise with patients, health professionals and other agencies as required.

Communication and Relationship Skills.

The post holder will liaise with patients, health professionals and other agencies as required.

The post holder will have excellent communication skills, be aware of the importance of maintaining confidentiality.

The post holder will ensure prompt updating of the electronic record keeping system in relation to staff/patient activities and will input data into the computer system regarding referrals, episodes, contacts and discharges in line with existing policies.

The post holder will co-ordinate staff activities and keep team diary up to date.

The post holder will have the ability to receive information and ensure it is passed on as appropriate.

The post holder will have the ability to communicate clearly and effectively over the telephone within the boundaries of confidentiality.

The post holder will maintain accurate, timely electronic records and ensure that they are kept safely in accordance with LWSW polices, including the Data Protection Act (1998) and the LWSW Confidentiality Policy.The post holder will demonstrate a positive attitude to mental health, attending to patients with respect and courtesy.

Knowledge, Training and Experience

The post holder will be responsible for updating knowledge and skills, including LWSW mandatory training and adhere to policy and legislation relating to the team and the post.

To support staff in keeping up to date records of all staff training, collate information and provide the training department with regular report.

Analytical and Judgement Skills

Ability to deal with emergency telephone calls and act as appropriate with the support and supervision of qualified nursing/medical staff.

Planning and Organisational Skills

The post holder will have the ability to plan and prioritise their own workload on a day-to-day basis.

The post holder will attend, minute and take part in multi-disciplinary team meetings

The post holder will have the ability to plan meetings and accommodation as required.

The post holder will have the ability to liaise with other services to arrange appointments.

The post holder will be responsible for keeping information and resources kept on notice boards up to date.

Physical Skills

The post holder will have competent keyboard skills.

Responsibilities

To take responsibility for the allocation of work and ensure it is completed within given timescales, working with the administration and clerical teams to ensure continuity of service.

To assist in the recruitment and selection of administration and clerical staff.

To manage diaries for doctors.

To train new admin and clerical staff members as required.

To ensure the provision of a quality administration service to all members of the multi-disciplinary team, incorporating the production of letters, assessments, and client case notes and other service related documentation.

To ensure local policies and procedures are adhered to as well as LWSW policies and procedures.

To assist in the projection, management and development of new admin and clerical systems and processes as and when required ensuring the service runs effectively.

To provide general administrative and secretarial support to the Liaison Psychiatry Team, Team Manager and duty Medic/Consultant, including prompt updating of electronic record keeping system in relation to staff/patient activities and will input data into computer system regarding referrals, episodes, contacts and discharges in line with existing policies.

The post holder will be based at Derriford Hospital but might require traveling across locality.

The post holder will provide typing, filing, ordering stationary, arranging and contributing to meetings including taking minutes.

The post holder will be able to work flexible hours across 7 days a week.

The post holder will need to have the basic knowledge and skills to be able to audio type dictation from the Consultant/Medics.