IUC Duty Manager inFerndown inFerndown PUBLISHED THU 17 OCT 2024

Be part of something amazing! Dorset Integrated Urgent Care Services provides a streamlined urgent care pathway across the county, to help patients access the advice or treatment they need more quickly and the best use of local NHS resources.

Joining us as a IUC Duty Manager will provide you with a fantastic opportunity to make a real difference by working for an organisation dedicated to delivering safe, responsive and patient focused service to people requiring healthcare advice and assistance.

Delivered through an innovative and collaborative approach with primary care and Dorset's NHS Foundation Trusts, the service brings together NHS 111, a new Clinical Assessment and Treatment Service, a single point of access for professionals, urgent care treatment centres and minor injuries units. We are leading the way and establishing new and joined up ways of working right across the Dorset System and we need more clinicians to help us achieve our vision.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

Perform the role of the on duty UCS Bronze Commander and be the on-duty management point of contact for operational matters on a 24/7 shift basis.

Proactively manage and remain accountable for the hour-by-hour performance and call demand, call advisors and clinicians, ensuring that all available resources are used effectively to deliver against agreed key performance indicators. Maintain a working operational overview of 111 service and the interaction with the Accident and Emergency service line

To maintain a duty overview of the hour-by-hour resourcing requirements and proactively manage abstractions, in accordance with current procedure and through the maintaining an effective working relationship with colleagues in other departments, including the Resource Operations Centre

To maintain a good working awareness of the contractual and financial performance requirements of the relevant customer and interest groups and meaningfully communicate these requirements to your staff

To provide general leadership and line management of defined staff, working closely with all colleagues to ensure effective completion of day to day duties.

To proactively identify staff who are underperforming and be accountable for the management of staff attendance, appraisals, performance, capability and welfare - including provision of TRiM where appropriate

About us

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact