Administrator inHinckley inHinckley PUBLISHED WED 16 OCT 2024

PERMANENT GOOD SALARY

Everyone Health Ltd rzUjSr2k

The role of Administrator at Everyone Health Ltd in Hinckley involves providing essential administrative support to the health service and its multidisciplinary team. Key responsibilities include managing incoming communications, appointment scheduling, database maintenance, and general office organisation, such as arranging training courses and minute-taking. The position requires strong interpersonal skills, proficiency in Microsoft Office and clinical systems, and the ability to work both independently and as part of a team while maintaining high-quality standards and compliance with policies.

Candidates must showcase excellent communication skills, a methodical approach to tasks, and a commitment to safeguarding and promoting welfare among vulnerable populations. Requirements include a minimum of five GCSEs, including Mathematics and English, and the ability to handle sensitive information in line with GDPR regulations. The role also necessitates a flexible and professional demeanor, ensuring timely support and effective relationships with various stakeholders within the community.

Everyone Health Service Administrator

We are looking for an enthusiastic, highly organised individual to support our Everyone Health Service.

This role will provide the critical administrative support to the service and to the multidisciplinary team. You will provide day to day business support including dealing with telephone calls messages, electronic communication, appointment management, word processing, database management and other general administrative duties. You will be required to develop ongoing effective working relationships with internal and external individuals and agencies to ensure timely receipt of information and responses to deadlines.

We would like to hear from you if you are

Highly organised, enthusiastic, and have strong interpersonal skills.

Competent in a clinical system, Microsoft Office applications and information technology skills

Flexible and very professional approach to your work

Previous experience of working independently, part of a team and with members of the local community

A strong eye for detail and quality

To provide an important role as a Service Administrator within the Everyone Health, Head Office Service.

This post will

Provide day to day support for the service e.g. handling telephone calls and messages, electronic communication, appointment management and updating records

Help the efficient functioning of the office, organisation of training courses / meetings, minute taking, post room, production of resources and other general administrative duties.

About us
JOB DESCRIPTION
Service Administrator
MAIN PURPOSE
To provide an important role as a Service Administrator within the Everyone Health, Head Office Service.
This post will
Provide day to day support for the service e.g. handling telephone calls/messages, electronic communication, appointment management and updating records
Help the efficient functioning of the office, organisation of training courses meetings, minute taking, post room, production of resources and other general administrative duties.Experience with practice management an advantage
SUMMARY OF RESPONSIBILITIES AND DUTIES
Provide day to day support for the service e.g. handling telephone calls/messages, electronic communication, appointment management and updating records
Utilise a range of communication methods including digital technologies, telephone, email and text to ensure patient-led support is proportionate to individual need
Take lead to organise day to day office tasks and resources management
Be compliant with all relevant policies, procedures and guidelines, including the appropriate code(s) of conduct associated with this post; maintain awareness of safeguarding issues, report and acting on concerns in accordance with Everyone Health and Local Authority policies and procedures.
Take responsibility for own CPD and participate in Everyone Healths induction, training and continual professional development as required; recognise and work within own competence and professional code of conduct.
Prioritise, organise and manage own workload in a manner that maintains and promotes high quality.
Ensure that commitment to equality and diversity is reflected at all stages of project planning, delivery and evaluation, in line with agreed service standards.
Be an ambassador for Everyone Health, promoting the service to members of the public and other stakeholders partners, where appropriate.
PERSON SPECIFICATION
SKILLS & ABILITIES
Excellent communication skills written, verbal and non-verbal, and listening skills.
To be able to use the clinical system and Microsoft Office
Sound interpersonal skills with proven ability to work effectively with all levels of colleague, staff representatives, managers, external agencies and service providers.
Keep accurate records to provide data and monitoring information.
Ability to write down information in clear accurate English.
Emotionally sensitive and empathetic to members of the public accessing our service.
Methodical and highly organised approach to work.
Able to carry out regular, systematic tasks repeatedly.
The ability to work independently and as part of a team.
Be able to plan own time effectively and prioritise activities around the needs of the team and individuals in the community.
Respond effectively to referrals in line with agreed service protocols.
Computer literate ability to maintain and monitor information systems.
Flexible and adaptable approach to working.
Value and respectful of other people regardless of background or circumstances.
KNOWLEDGE
Sound knowledge of a clinical system and Microsoft Office
Knowledge of good communications and engagement practice and how to translate practice into innovative and effective solutions
Knowledge and understanding of current GDPR regulations, the Patient Confidentiality and Data Protection Act
Insight and understanding regarding the varying local communities across Southend would be beneficial
EXPERIENCE
Experience of using the clinical system and Microsoft Office
Raising public awareness and provision of consistent healthy lifestyle messaging, on issues relevant to the health of the community
Encouraging participation in activities
Managing own workload, to ensure tasks are completed on time and to a high standard
Using software systems to document, collate and evidence work
QUALIFICATIONS
Required Education to GCSE Standard at grades A-C for a minimum of five GCSEs or equivalent including Mathematics and English language or literature.
SPECIAL CONDITIONS
Highly motivated self-starter with resilience, determination and the ability to see jobs through to completion.
To be based at our Hinckley office with ability to travel when necessary.
This post involves working with vulnerable adults and as such the post holder will be required to apply for a disclosure of criminal records at an enhanced level DBS
6. SAFEGUARDING

Everyone Health Ltd is committed to safeguarding and promoting the welfare of the adults, young people and children who use the services. All staff have a responsibility to report any identified concerns of abuse or exploitation through the appropriate route in line with the respective policies and procedures.

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Useful skills for an Administrator: Click to view

To work as an Administrator in the UK, you typically need a combination of technical skills, soft skills, and relevant experience. Here are some key skills that are often sought after in administrative roles:

Technical Skills:

1. Computer Literacy: Proficiency in using word processing, spreadsheet, and presentation software (e.g., Microsoft Office Suite: Word, Excel, PowerPoint).

2. Data Entry and Management: Ability to accurately enter and manage data in databases and other systems.

3. Organisational Software: Familiarity with tools like project management software (e.g., Trello, Asana), email clients, and calendar management systems.

4. Basic Financial Skills: Understanding of budgeting, invoicing, and basic accounting processes may be advantageous.

5. Record Keeping: Ability to maintain and manage physical and digital filing systems.

Soft Skills:

1. Communication Skills: Strong verbal and written communication skills for effective interaction with colleagues, clients, and stakeholders.

2. Attention to Detail: A keen eye for detail to ensure accuracy in documentation and tasks.

3. Time Management: Ability to prioritize tasks and manage time efficiently to meet deadlines.

4. Problem-Solving: Capability to identify issues and provide practical solutions.

5. Teamwork: Willingness to work collaboratively with others in a team environment.

Interpersonal Skills:

1. Customer Service: Skills in dealing with clients and providing excellent service when required.

2. Professionalism: Maintaining a professional demeanor within the workplace.

3. Adaptability: Flexibility to adapt to changing situations and demands.

Additional Considerations:

- Experience: Previous administrative experience can be beneficial, although entry-level positions may not require extensive experience.

- Qualifications: While not always necessary, having relevant qualifications (such as an NVQ in Business Administration or similar) can be advantageous.

- References: Good references from previous employers can enhance your application.

Continuous Learning:

- Staying updated with new technologies and software commonly used in administration can also be beneficial for career advancement.