Administrator inHinckley inHinckley PUBLISHED 16 OCT 2024

Everyone Health Service Administrator

We are looking for an enthusiastic, highly organised individual to support our Everyone Health Service.

This role will provide the critical administrative support to the service and to the multidisciplinary team. You will provide day to day business support including dealing with telephone calls messages, electronic communication, appointment management, word processing, database management and other general administrative duties. You will be required to develop ongoing effective working relationships with internal and external individuals and agencies to ensure timely receipt of information and responses to deadlines.

We would like to hear from you if you are

Highly organised, enthusiastic, and have strong interpersonal skills.

Competent in a clinical system, Microsoft Office applications and information technology skills

Flexible and very professional approach to your work

Previous experience of working independently, part of a team and with members of the local community

A strong eye for detail and quality

To provide an important role as a Service Administrator within the Everyone Health, Head Office Service.

This post will

Provide day to day support for the service e.g. handling telephone calls and messages, electronic communication, appointment management and updating records

Help the efficient functioning of the office, organisation of training courses / meetings, minute taking, post room, production of resources and other general administrative duties.

About us

JOB DESCRIPTION

Service Administrator

MAIN PURPOSE

To provide an important role as a Service Administrator within the Everyone Health, Head Office Service.

This post will

Provide day to day support for the service e.g. handling telephone calls/messages, electronic communication, appointment management and updating records

Help the efficient functioning of the office, organisation of training courses meetings, minute taking, post room, production of resources and other general administrative duties.Experience with practice management an advantage

SUMMARY OF RESPONSIBILITIES AND DUTIES

Provide day to day support for the service e.g. handling telephone calls/messages, electronic communication, appointment management and updating records

Utilise a range of communication methods including digital technologies, telephone, email and text to ensure patient-led support is proportionate to individual need

Take lead to organise day to day office tasks and resources management

Be compliant with all relevant policies, procedures and guidelines, including the appropriate code(s) of conduct associated with this post; maintain awareness of safeguarding issues, report and acting on concerns in accordance with Everyone Health and Local Authority policies and procedures.

Take responsibility for own CPD and participate in Everyone Healths induction, training and continual professional development as required; recognise and work within own competence and professional code of conduct.

Prioritise, organise and manage own workload in a manner that maintains and promotes high quality.

Ensure that commitment to equality and diversity is reflected at all stages of project planning, delivery and evaluation, in line with agreed service standards.

Be an ambassador for Everyone Health, promoting the service to members of the public and other stakeholders partners, where appropriate.

PERSON SPECIFICATION

SKILLS & ABILITIES

Excellent communication skills written, verbal and non-verbal, and listening skills.

To be able to use the clinical system and Microsoft Office

Sound interpersonal skills with proven ability to work effectively with all levels of colleague, staff representatives, managers, external agencies and service providers.

Keep accurate records to provide data and monitoring information.

Ability to write down information in clear accurate English.

Emotionally sensitive and empathetic to members of the public accessing our service.

Methodical and highly organised approach to work.

Able to carry out regular, systematic tasks repeatedly.

The ability to work independently and as part of a team.

Be able to plan own time effectively and prioritise activities around the needs of the team and individuals in the community.

Respond effectively to referrals in line with agreed service protocols.

Computer literate ability to maintain and monitor information systems.

Flexible and adaptable approach to working.

Value and respectful of other people regardless of background or circumstances.

KNOWLEDGE

Sound knowledge of a clinical system and Microsoft Office

Knowledge of good communications and engagement practice and how to translate practice into innovative and effective solutions

Knowledge and understanding of current GDPR regulations, the Patient Confidentiality and Data Protection Act

Insight and understanding regarding the varying local communities across Southend would be beneficial

EXPERIENCE

Experience of using the clinical system and Microsoft Office

Raising public awareness and provision of consistent healthy lifestyle messaging, on issues relevant to the health of the community

Encouraging participation in activities

Managing own workload, to ensure tasks are completed on time and to a high standard

Using software systems to document, collate and evidence work

QUALIFICATIONS

Required Education to GCSE Standard at grades A-C for a minimum of five GCSEs or equivalent including Mathematics and English language or literature.

SPECIAL CONDITIONS

Highly motivated self-starter with resilience, determination and the ability to see jobs through to completion.

To be based at our Hinckley office with ability to travel when necessary.

This post involves working with vulnerable adults and as such the post holder will be required to apply for a disclosure of criminal records at an enhanced level DBS

6. SAFEGUARDING

Everyone Health Ltd is committed to safeguarding and promoting the welfare of the adults, young people and children who use the services. All staff have a responsibility to report any identified concerns of abuse or exploitation through the appropriate route in line with the respective policies and procedures.