Candidates should be ambitious, customer-focused, and capable of fostering a culture of excellence and innovation among their team. Proficiency in Welsh is desirable but not mandatory. Overall, this role presents a unique opportunity for an individual dedicated to providing high-quality catering services while maintaining safety, compliance, and outstanding service standards.
The Retail Catering Manager plays a pivotal role in driving the success of retail catering services within NHS healthcare facilities, encompassing restaurants, retail outlets, and stores. This position is integral to delivering seamless operations, enhancing customer satisfaction, and fostering innovation. The role requires a forward-thinking leader capable of blending commercial acumen with operational excellence to ensure our catering services consistently meet and exceed expectations.
We are seeking an ambitious, innovative, and customer-focused Retail Catering Manager to lead and transform our retail catering team. This is a unique opportunity for a motivated individual to drive the commercial growth of our services, enhance digital solutions, and elevate the brand while maintaining our commitment to quality, safety, and exceptional service standards.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
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You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
The successful candidate will:* Drive Commercial Growth: Identify and implement strategies to maximize revenue, optimize costs, and enhance profitability across all retail catering outlets. Use market analysis and customer insights to make informed decisions that align with organisational goals.* Embrace Digital Transformation: Leverage digital tools and technologies to streamline operations, improve customer engagement, and modernize the customer experience, including online ordering and cashless payment systems.* Enhance Branding and Marketing: Develop and execute innovative marketing campaigns to attract and retain customers. Champion the brand's identity, ensuring it is synonymous with quality, value, and exceptional service.* Focus on Quality: Maintain a relentless focus on delivering high-quality food and services, ensuring that customer satisfaction remains at the forefront of all operations.* Ensure Food Safety and Compliance: Oversee strict adherence to food hygiene and safety standards, ensuring compliance with all relevant regulations and maintaining up-to-date certifications.* Lead and Develop the Team: Inspire, manage, and support the catering team to achieve their full potential, fostering a culture of excellence and innovation.* Champion Sustainability: Promote environmentally friendly practices in line with organisational values, including waste reduction, sustainable sourcing, and energy efficiency initiatives.We are seeking an ambitious, innovative, and customer-focused Retail Catering Manager to lead and transform our retail catering team. This is a unique opportunity for a motivated individual to drive the commercial growth of our services, enhance digital solutions, and elevate the brand while maintaining our commitment to quality, safety, and exceptional service standards. The successful candidate will:* Drive Commercial Growth: Identify and implement strategies to maximize revenue, optimize costs, and enhance profitability across all retail catering outlets. Use market analysis and customer insights to make informed decisions that align with organisational goals.* Embrace Digital Transformation: Leverage digital tools and technologies to streamline operations, improve customer engagement, and modernize the customer experience, including online ordering and cashless payment systems.* Enhance Branding and Marketing: Develop and execute innovative marketing campaigns to attract and retain customers. Champion the brand's identity, ensuring it is synonymous with quality, value, and exceptional service.* Focus on Quality: Maintain a relentless focus on delivering high-quality food and services, ensuring that customer satisfaction remains at the forefront of all operations.* Ensure Food Safety and Compliance: Oversee strict adherence to food hygiene and safety standards, ensuring compliance with all relevant regulations and maintaining up-to-date certifications.* Lead and Develop the Team: Inspire, manage, and support the catering team to achieve their full potential, fostering a culture of excellence and innovation.* Champion Sustainability: Promote environmentally friendly practices in line with organisational values, including waste reduction, sustainable sourcing, and energy efficiency initiatives.
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