Medical Receptionist inLondon inLondon PUBLISHED TUE 12 NOV 2024

Band 2 PERMANENT GOOD SALARY

Primary Care Management Solutions Ltd rJDWTsje

The Medical Receptionist position at Primary Care Management Solutions Ltd in London involves a variety of administrative duties to support a multidisciplinary team. Key responsibilities include scanning and processing documents, managing patient correspondence, handling medical reports, and assisting patients with their inquiries. The role also encompasses reception duties such as greeting patients, booking appointments, and maintaining the appointment system, ensuring efficient communication between patients, clinicians, and external agencies.

In addition to these core tasks, the receptionist may also handle incoming calls, signpost patients to appropriate services, and participate in audits as required, all while maintaining a clean and organized workspace. Flexibility in undertaking additional duties based on workload and staffing levels is expected.

To be responsible for undertaking a wide range of administration duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, scanning and processing of documents, processing and filtering medical reports and letters via DOCMAN; some reception duties including greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.

To act as the central point of contact for patients letters, reports and other such documentation and ensuring the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing level

About us
The following are the core responsibilities of the administrator.
There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Receive correspondence from external agencies and process accordingly
b. Scanning documents to the relevant software programme and logging them
c. Filtering documents suitably according to need and passing to the relevant clinicians to read and action
d. Initiating contact with and responding to, requests from patients, team members and external agencies
e. Photocopy documentation as required
f. Support administrative staff, providing cover during staff absences
g. Input data into the patients healthcare records as necessary
h. Manage all queries as necessary in an efficient manner
i. Maintain a clean, tidy, effective working area at all times
¨C11C¨C12C¨C13C¨C14C¨C15C¨C16C¨C17C¨C18C¨C19C¨C20C¨C21C¨C22C¨C23C

More information related to this job opportunity, from jobsincare:

Possible interview questions for this job Click to view Start practice interview NEW!

Please wait...this will take a moment...

Useful skills for a Medical Receptionist: Click to view

To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.

2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.

3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.

4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.

5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.

6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.

7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.

8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.

9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.

10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.

11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.

12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.

Similar Medical Receptionist roles

Medical ReceptionistinMansfield

Medical ReceptionistinHoughton le Spring

Medical ReceptionistinSouthport

Medical ReceptionistinPontefract

More from Primary Care Management Solutions Ltd

Medical ReceptionistinLondon

Operation Manager/Assistant Manager GPinHigh Wycombe

inLondon

51.52236175537109 -0.21719390153884888 London, Uinted Kingdom

in London click to show distance

Click to enable the interactive map at this job's location

Locations are approximate. Learn more