Patient Co-OrdinatorinMilton KeynesinMilton KeynesPUBLISHED FRI 21 MAR 2025
Opportunity to work in a thriving organisation focused on eye health and innovative care.
Engagement with patients as the first point of contact, allowing for meaningful interactions and relationship building.
Ability to make a positive impact on patients' experiences during their journey with the healthcare services.
Chance to develop strong communication skills, including empathy and reassurance, in a supportive environment.
Responsibilities include a variety of tasks, keeping the work dynamic and engaging, from administration to patient interactions.
Commitment to maintaining high standards of patient care, fostering a rewarding work atmosphere.
Joining a team that values growth and employee well-being, reflecting a supportive and encouraging workplace culture.
Join a thriving team at CHEC as a Patient Coordinator in Milton Keynes, where your compassionate nature can truly shine. We’re on a mission to transform eye health and need caring individuals like you to be the first point of contact for our patients. If you’re passionate about making a difference and love working closely with people, this role is perfect for you.
In this vital position, you’ll welcome patients with warmth and empathy, guiding them through their journey with us. You’ll take calls, manage appointments, and handle various administrative tasks, all while ensuring that our patients receive the highest standard of care. Our team values your dedication to patient wellbeing, and we promise to support your professional growth as we continue to expand across the UK. If you’re ready to take the next step in a fulfilling career with a company that prioritises its people, we’d love to hear from you!
In this vital position, you’ll welcome patients with warmth and empathy, guiding them through their journey with us. You’ll take calls, manage appointments, and handle various administrative tasks, all while ensuring that our patients receive the highest standard of care. Our team values your dedication to patient wellbeing, and we promise to support your professional growth as we continue to expand across the UK. If you’re ready to take the next step in a fulfilling career with a company that prioritises its people, we’d love to hear from you!
Opportunity to work in a thriving organisation focused on eye health and innovative care.
Engagement with patients as the first point of contact, allowing for meaningful interactions and relationship building.
Ability to make a positive impact on patients' experiences during their journey with the healthcare services.
Chance to develop strong communication skills, including empathy and reassurance, in a supportive environment.
Responsibilities include a variety of tasks, keeping the work dynamic and engaging, from administration to patient interactions.
Commitment to maintaining high standards of patient care, fostering a rewarding work atmosphere.
Joining a team that values growth and employee well-being, reflecting a supportive and encouraging workplace culture.
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help. If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.
An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients. The focus of the role is working on our reception, being the first point of contact for our patients. You will be responsible for meeting patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.
About us
Meet & greet patients Support patients and be first point of contact To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed To provide advice to patients about the services we provide which are available to them. To use communication skills including empathy, tact and reassurance in handling all call To maintain a robust approach to data quality and patient confidentiality
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Useful skills for a Patient Co-Ordinator:
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To work as a Patient Coordinator in the UK, you will need a combination of both hard and soft skills. Here are some of the key competencies that are typically required:
Essential Skills:
1. Communication Skills:
- Clear verbal and written communication abilities to interact effectively with patients, healthcare professionals, and administrative staff.
- Empathy and active listening to understand and address patient concerns.
2. Organization and Time Management:
- Ability to manage multiple tasks efficiently, including scheduling appointments, managing patient records, and following up on patient interactions.
- Prioritization skills to handle urgent cases and routine tasks effectively.
3. Customer Service Skills:
- A strong customer service orientation to provide an excellent experience for patients.
- Problem-solving skills to resolve patient issues and complaints amicably.
4. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, patient management systems) and administrative procedures.
- Data entry skills for maintaining accurate patient records.
5. Attention to Detail:
- Ensuring that all information, documentation, and processes are handled accurately to avoid errors.
6. Knowledge of Healthcare Systems:
- Understanding of healthcare terminology and the UK healthcare system, including NHS procedures and policies.
7. Teamwork:
- Ability to work collaboratively with various healthcare professionals, including doctors, nurses, and administrative staff.
Desirable Skills:
1. Conflict Resolution:
- Skills to handle disagreements or misunderstandings in a constructive manner.
2. Cultural Competency:
- Sensitivity to diverse backgrounds and the ability to communicate effectively with patients from various cultural contexts.
3. IT Skills:
- Familiarity with electronic health record (EHR) systems and other healthcare technologies used for patient management.
4. Basic Medical Knowledge:
- Understanding of common medical issues, treatment options, and healthcare processes to assist patients effectively.
5. Project Management:
- Organizing patient-oriented initiatives or programs that improve service delivery.
6. Confidentiality Awareness:
- Understanding the importance of data protection and patient confidentiality (e.g., GDPR compliance).
Qualifications:
While a specific qualification may not be mandatory, having a background in healthcare administration, business administration, or a related field can be advantageous. Experience or training in a clinical or administrative role within a healthcare setting can also be beneficial.
Training and Experience:
- Previous Experience: Working as a receptionist, administrative assistant, or in customer service roles can provide relevant experience.
- Training Programs: Some institutions offer specific training courses for patient coordination or healthcare administration that can enhance your skills and employability.
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