Medical Receptionist inBrampton inBrampton PUBLISHED THU 5 DEC 2024

PERMANENT GOOD SALARY

Brampton Medical Practice r5SJeBqa

Brampton Medical Practice is seeking a part-time or full-time Medical Receptionist, with up to 37.5 hours per week available, to provide general assistance to the practice team and ensure a positive experience for patients and visitors. The role involves directing patients to appropriate services, performing various administrative tasks, and facilitating communication among patients, healthcare professionals, and related agencies.

Key responsibilities include managing the appointment system, processing incoming and outgoing mail, data entry, and maintaining a tidy reception area. The Medical Receptionist will also support clinical staff with clerical duties and ensure the security of practice premises during opening and closing. Prior applicants are encouraged not to apply, and interviews will take place in the new year.

We are currently recruiting for a part time or full time role, with up to 37.5 hours per week available to the successful candidate. Previous applicants need not apply. Interviews will be held in the new year.

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of administrative support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the TL / practice manager, dependent on current and evolving practice workload and staffing levels:

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming and outgoing mail

Taking messages and passing on information

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. This may include but not limited to registering patients, change of address etc

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

Clearing and re-stocking of consulting rooms as required

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

About us
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming and outgoing mail

Taking messages and passing on information

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. This may include but not limited to registering patients, change of address etc

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

Clearing and re-stocking of consulting rooms as required

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

More information related to this job opportunity, from jobsincare:

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Useful skills for a Medical Receptionist: Click to view

To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.

2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.

3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.

4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.

5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.

6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.

7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.

8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.

9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.

10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.

11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.

12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.

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inBrampton

54.9423699 -2.7348462 Brampton, Cumbria

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