Airedale NHS Foundation Trust rGXP6fJN
The successful candidate will be responsible for communication with patients, staff, and referrers regarding investigations like EEGs and Nerve Conduction Studies, ensuring appointments are scheduled effectively, and maintaining waiting lists in compliance with national standards. Compassionate patient care in compliance with Trust guidelines is essential, alongside escalations for any delays in waiting times to management. This position offers an exciting opportunity to contribute significantly to the patient experience in a clinical setting.
A exciting opportunity has arisen for a secretary to support the Neurophysiology Department at Airedale General Hospital. This is a part time role covering 3 days to include Mondays.
The successful applicant will provide the first encounter and experience for our patients and visitors when they enter the Neurophysiology Department, whether that be by phone or face to face. This makes their role important for ensuring a positive experience for our patients from when the department receives their referral to when the patient has had their test.
The successful post holder will be responsible for:
Supporting the clinical team with managing all aspects of appointments, clinics and data collection.
Managing the waiting lists and escalating to the Patient Service Manager and/or Clinical Service Manager any increases in waiting times which are likely to breach the national constitutional standard for diagnostic tests.
Dealing with queries from doctors, other members of staff and the public.
Answering telephone enquiries and directing calls, where relevant, to the relevant member of the team or department in the Trust.
Providing information for enquirers within scope of roles and responsibilities.
Supporting the development of the Administrative service within the Neurophysiology Department.
To manage Neurophysiology investigation appointments, taking into account any pre-arranged instructions, availability of Clinical Physiologists and equipment whilst following departmental standard operating procedures (SOPs) and local processes.
To ensure continuity and maintenance of the appointments system to ensure all clinics are booked appropriately and cancellations filled in a timely manner to maintain at least 4 weeks of booked clinics.
To consider the needs of the patient compassionately in line with Trust guidelines and criteria for services such as, transport and interpreters.
To deal with appointment queries and concerns raised by patients, within the remit of the role, in a pleasant, positive and compassionate manner in line with Trust values and behaviours.
To update and manage waiting lists, making sure to escalate to the Patient Service Manager and/or Clinical Service Manager regarding any increases to waiting times above 6 weeks in line with the constitutional standard for diagnostic tests.
Take requests for EEGs and Nerve Conduction Studies from referrers across the hospital site and surrounding areas and relay to the appropriate staff member in a timely manner.
Any other duties necessary for the successful performance of the role, commensurate with the grade.
About us
If you have any questions regarding the job description or person specification, please do not hesitate to contact the recruiting manager.
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