Patient Service Coordinator inRochdale inRochdale PUBLISHED
THU 2 JAN 2025
Practice Plus Group riCQFlt5
This varied role involves accepting referrals, scheduling appointments, and answering patient inquiries, requiring quick learning and adaptability. The Patient Services Coordinator will also analyze service data to improve efficiency and contribute to the overall patient experience, playing a key part in an energetic organisation committed to making a positive impact on patients' lives.
UNLOCK YOUR BEST WORK LIFE
+ make a difference for every patient
Are you an experienced administrator with excellent customer service skills looking for a rewarding role?
If you are looking to join an energetic and vibrant organisation that truly makes a difference to peoples lives on a daily basis we would like to hear from you. We are looking for a Patient Services Coordinator to join our administration team at our Practice Plus Group Hospital, Rochdale .
Our focus at all times is on ensuring that our patients receive high quality treatment quickly, in clean and comfortable surroundings.
From accepting referrals to booking patients into the right appointments at the right time and ensuring all patient data is accurate to reception duties and answering patient queries, this role is varied and you will need to be able to learn fast, but you will be rewarded by quickly becoming part of a great team, helping make our service ever more slick and efficient and to ensure our patient experience is the best it can be.
The service provided may be face to face or via the telephone, with the job holder being courteous and professional at all times. The role demands great attention to detail and the ability to resolve queries at the first opportunity.
If you would like to what it would be like working for the Practice Plus Group please see the video below:As part of the NW Ophthalmology Patient Services Team, you will provide a high quality administrative service to patients, colleagues and other 3rd parties across all steps of the patient journey. The service provided may be face to face, in writing or via the telephone. You'll be courteous and professional at all times.
The role demands great attention to detail and to resolve queries at the first opportunity. Striving for excellence and a willingness to continuously improve to deliver the highest standards required to support the delivery of North West Ophthalmologys objectives.
Working collaboratively with the clinical teams to oversee rota allocation and timely creation of clinics to optimise delivery across the service and will include but not limited to:
Managing patient bookings and clinic utilisation for Tameside and other mobile clinical units, in conjunction with the Patient Services Manager, mobile unit co-ordinators, logistics, clinical and management teams as appropriate.
Supporting the efficient utilisation of clinics / locations which is essential in providing timely treatment for macular patients and running a cost -effective service and patient focused service.
Developing an ability to analyse service data, clinic efficiency and utilisation and actively seeking to improve the service
Provision of monthly summary information required by finance / admin to strict deadlines
About us
UNLOCK YOUR BEST WORK LIFE
+ make a difference for every patient
Are you an experienced administrator with excellent customer service skills looking for a rewarding role?
If you are looking to join an energetic and vibrant organisation that truly makes a difference to peoples lives on a daily basis we would like to hear from you. We are looking for a Patient Services Coordinator to join our administration team at our Practice Plus Group Hospital, Rochdale .
Our focus at all times is on ensuring that our patients receive high quality treatment quickly, in clean and comfortable surroundings.
From accepting referrals to booking patients into the right appointments at the right time and ensuring all patient data is accurate to reception duties and answering patient queries, this role is varied and you will need to be able to learn fast, but you will be rewarded by quickly becoming part of a great team, helping make our service ever more slick and efficient and to ensure our patient experience is the best it can be.
The service provided may be face to face or via the telephone, with the job holder being courteous and professional at all times. The role demands great attention to detail and the ability to resolve queries at the first opportunity.
If you would like to what it would be like working for the Practice Plus Group please see the video below:Please wait...this will take a moment...