Ward Receptionist inNottingham inNottingham PUBLISHED WED 20 NOV 2024

Band 2 PERMANENT
NHS

Nottingham University Hospitals NHS Trusts rXFTXuw5

Dynamic Work Environment, The role is situated on a busy Trauma and Orthopaedic Ward, offering a fast-paced and varied daily experience.

Essential Communication Skills, As the first point of contact for patients, receptionists develop strong communication and interpersonal skills, making a positive impact on patient experience.

Team Collaboration, The job requires working as part of a multidisciplinary team, fostering collaboration and camaraderie among healthcare professionals.

Direct Patient Impact, Ward receptionists play a crucial role in ensuring that patients feel welcomed and supported during their medical journey, contributing to high standards of patient care.

Organizational Skill Development, The position necessitates strong organizational skills, providing opportunities to enhance time management and multitasking abilities.

Career Growth Opportunities, Working within Nottingham University Hospitals NHS Trust could open doors for future career advancement within the NHS and healthcare sector.

The Nottingham University Hospitals NHS Trust is offering a Ward Receptionist position within the busy Trauma and Orthopaedic Ward F20. This role involves managing patient admissions, transfers, and discharges using the Careflow system, as well as handling phone inquiries and guiding patients and their families. The ideal candidate will possess strong organisational and communication skills, maintain professionalism, and demonstrate a commitment to high standards of patient care and safety.

The position is dynamic and requires the ability to prioritize tasks effectively amidst the ward's fast-paced environment, accommodating a high volume of patients from various sources. A welcoming and enthusiastic demeanor is essential, as you will be the first point of contact for many patients. Successful applicants will demonstrate flexibility and the ability to work collaboratively within a multidisciplinary team.

An exciting opportunity has arisen for a Receptionist position on F20. F20is a busy Trauma and Orthopaedic Ward. We accept patients from ED, FADU, Theatres and from other wards within NUH. We also transfer patients from out of area that need complex orthopaedic surgery.

We are an extremely busy area, with high numbers of admissions and discharges and ward pressures.

You will have good organisational skills and an excellent telephone manner. You must be able to manage your work load and prioritise effectively as well as having good communication skills and will be professional at all times. You must be committed to a high standard of patient care and safety.

As the first member of staff that many patients will encounter on F20, we are looking for someone welcoming, enthusiastic, hard working and organised to join our team.

Being situated at the front door means a very varied role day to day! You will be ensuring patients are admitted, transferred and discharged on Careflow in a timely manner, answering telephone calls, directing patients and relatives appropriately, filing and completing general administrative duties. Making follow up appointments and referrals as necessary.

You must have a flexible attitude to work and be able to work as part of a multidisciplinary team.

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Please see the attached the Job Description and Person Specification for key duties and responsibilities.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Ward Receptionist: Click to view

To work as a Ward Receptionist in the UK, you will need a combination of technical and interpersonal skills. Here are some key skills that are typically required:

1. Communication Skills: Strong verbal and written communication skills are crucial for interacting with patients, visitors, and healthcare staff.

2. Customer Service Skills: Providing excellent service to patients and visitors is essential. This includes being friendly, patient, and helpful.

3. Organizational Skills: Ability to manage multiple tasks efficiently, keep records organized, and maintain a tidy reception area.

4. Computer Skills: Proficiency in using computer systems for data entry, managing patient records, and using scheduling software.

5. Attention to Detail: An eye for detail is important for accurate record-keeping and ensuring that patient information is correctly logged.

6. Confidentiality Awareness: Understanding the importance of confidentiality and data protection, especially regarding patient information, in line with GDPR and NHS protocols.

7. Problem-Solving Skills: Ability to address and resolve issues that may arise in a busy hospital environment, such as scheduling conflicts or addressing patient inquiries.

8. Teamwork: Being able to work well within a team and collaborate with other healthcare professionals is essential.

9. Time Management: Efficiently managing time to prioritize tasks and handle the daily demands of a healthcare setting.

10. Empathy and Compassion: Understanding the needs and concerns of patients and their families, and providing emotional support when necessary.

11. Multitasking Ability: The role often requires juggling several responsibilities at once, so being able to manage tasks simultaneously is important.

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