Opportunity to work in a dynamic healthcare environment with the chance to make a positive impact on patient care.
Collaboration with a diverse team of healthcare professionals, enhancing teamwork and communication skills.
Role requires empathy and tact, providing satisfaction from helping patients during difficult times.
Involvement in change management initiatives, offering professional development and leadership opportunities.
Utilization of modern IT systems for efficient patient management and administrative tasks, boosting technical skills.
Responsibility for maintaining clinical diaries and arranging appointments, fostering strong organizational and multitasking abilities.
Ability to improve the quality of care delivery by ensuring accurate and timely processing of clinical correspondence and results.
The role of Medical Secretary for the HoP/Stroke & Movement Disorder department at Torbay and South Devon NHS Foundation Trust involves providing high-quality secretarial, administrative, and clerical support to ensure an efficient service delivery. Key responsibilities include liaising with patients, GPs, and external agencies, managing clinical diaries, tracking test results, and maintaining documentation. The position requires effective communication, empathy, and discretion when handling sensitive patient inquiries, as well as the ability to organize appointments and meetings while managing staff leave arrangements.
Additionally, the Medical Secretary will work closely with clinical and administrative staff, ensuring all correspondence is processed accurately and within local targets. They will utilize IT systems for patient registration, appointment scheduling, and clinical documentation. The successful candidate will need to demonstrate excellent organisational skills, attention to detail, and the capacity to handle potentially challenging situations with tact and professionalism.
Additionally, the Medical Secretary will work closely with clinical and administrative staff, ensuring all correspondence is processed accurately and within local targets. They will utilize IT systems for patient registration, appointment scheduling, and clinical documentation. The successful candidate will need to demonstrate excellent organisational skills, attention to detail, and the capacity to handle potentially challenging situations with tact and professionalism.
Opportunity to work in a dynamic healthcare environment with the chance to make a positive impact on patient care.
Collaboration with a diverse team of healthcare professionals, enhancing teamwork and communication skills.
Role requires empathy and tact, providing satisfaction from helping patients during difficult times.
Involvement in change management initiatives, offering professional development and leadership opportunities.
Utilization of modern IT systems for efficient patient management and administrative tasks, boosting technical skills.
Responsibility for maintaining clinical diaries and arranging appointments, fostering strong organizational and multitasking abilities.
Ability to improve the quality of care delivery by ensuring accurate and timely processing of clinical correspondence and results.
- To provide comprehensive and high quality secretarial, administrative and clerical support to the department ensuring an effective and efficient service is delivered
- To support the Practice Manager to undertake change management
- To ensure that patients are treated with courtesy, dignity and respect
- To provide comprehensive and high quality secretarial, administrative and clerical support to the department ensuring an effective and efficient service is delivered
- To ensure that patients are treated with courtesy, dignity and respect
- To work closely with all grades of clinical and administrative staff, along with other employees within the Trust. To liaise with patients, GP's and other external agencies.
- This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care.
- To communicate effectively in writing and verbally on a daily basis.
- To ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant/nurse promptly and to undertake appropriate action as instructed.
- To independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive and confidential manner, exercising judgement to analyse and resolve any problems and referring on to the clinician as appropriate.
- All clinic outcomes must be recorded accurately and complete or amend any that have not been done.
- Clinical diaries (both paper and electronic) are to be maintained and checked against the published timetables. Discretion and initiative used when arranging meetings and appointments for patients, relatives and others. To ensure that arrangements regarding medical staff leave and cover arrangements are circulated appropriately and that clinical activities are amended accordingly.
- Taking and transcribing formal minutes if required.
- To open and act on correspondence received and bring to the attention of the clinician along with the medical notes.
About us
This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care
To ensure all clinical and non-clinical correspondence and reported are typed within local targets
To enter Referral to Treatment (RTT) events accurately and in a timely manner
To use the relevant IT systems to register patients, make appointments, transfer medical records, input clinical letters and care planning summaries, as required
Please refer to your suitability to the post in your supporting information from the role requirements or person specification .
More information related to this job opportunity, from jobsincare:
Possible interview questions for this job
Click to
viewStart practice interview
NEW!
Please wait...this will take a moment...
Please wait...this will take a moment...
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Medical Secretary - HoP/Stroke & Movement Disorder:
Click to view
To work as a Medical Secretary in the UK, you should possess a combination of technical, administrative, and interpersonal skills. Here are the key skills and qualifications that are often required:
Essential Skills:
1. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep track of appointments, medical records, and correspondence.
2. Communication Skills: Strong written and verbal communication skills to interact with healthcare professionals, patients, and other stakeholders.
3. Computer Literacy: Proficiency in using Microsoft Office (Word, Excel, Outlook) and medical software (like NHS systems, EMIS, or SystmOne).
4. Typing Skills: Fast and accurate typing skills are essential for transcription and data entry.
5. Attention to Detail: Accuracy is critical when handling patient records, medical documents, and databases.
6. Confidentiality Awareness: Understanding of patient confidentiality and data protection laws (e.g., GDPR) to ensure sensitive information is handled appropriately.
7. Knowledge of Medical Terminology: Familiarity with medical terminology, procedures, and anatomy to understand documents and communicate effectively in a healthcare environment.
8. Customer Service Skills: Ability to assist patients and address their inquiries empathetically and professionally.
9. Teamwork: Ability to work within a multidisciplinary team and collaborate with healthcare professionals.
10. Problem-Solving Skills: Capacity to handle issues that may arise and find solutions quickly.
Qualifications:
- Education: A minimum of GCSEs in English and Maths is usually required. A qualification in business administration or medical administration can be advantageous.
- Experience: Previous experience in an administrative role, especially in a healthcare setting, is beneficial but not always essential.
- Professional Development: Consider obtaining certifications related to medical administration or secretarial work to enhance your qualifications.
Additional Skills:
- Time Management: Ability to manage time effectively and meet deadlines.
- Adaptability: Flexibility to handle changing workloads and environments in a busy medical practice.
- Knowledge of NHS Protocols: Understanding of NHS procedures, policies, and regulations can be helpful.
Conclusion
More from Torbay and South Devon NHS Foundation Trust
inTorquay
What might it look like to work here?
Stand by, we'll show you...
Stand by, we'll show you...
This image is not representative.
Learn more