Care Coordinator inWokingham inWokingham PUBLISHED MON 6 JAN 2025

PERMANENT GOOD SALARY
ON-CALL

Enviva Complex Care rNbD0wcu

Enviva Complex Care, part of the Sonderwell Group, is seeking a dedicated Care Coordinator in Wokingham to ensure high-quality, person-centered care for clients while supporting and motivating support workers. The role involves acting as the primary point of contact for clients and staff, managing care schedules, addressing cancellations, and overseeing daily care logistics. Additionally, the Care Coordinator will host team meetings, collaborate with HR and clinical leads on staff management, and ensure compliance with care and medication standards.

Candidates should have strong customer service skills, experience in domiciliary care, and excellent communication and logistical planning abilities. The position offers a salary up to £27,500, opportunities for growth, and a supportive work environment, making it ideal for proactive individuals passionate about leading a caregiving team and improving clients' quality of life.

Enviva Complex Care, part of the Sonderwell Group, is committed to providing high-quality healthcare services to our clients, offering compassionate, person-focused care that promotes independence and improves quality of life. We are seeking a dedicated and experienced Care Coordinator to join our growing team. This role is essential to ensuring that our clients receive the highest quality of care and that our support workers are well-supported and motivated.

As the Care Coordinator, you will act as the primary point of contact for clients and support workers, providing critical operational support and overseeing daily care logistics. Key responsibilities include developing and managing care schedules, monitoring and addressing cancelled care hours, overseeing high-quality, person-centred care, hosting team meetings, recruiting and matching support workers, collaborating with internal and external stakeholders, supervising care and medication standards, and planning and deploying resources efficiently across care packages.

About us
About the Opportunity:

Enviva Complex Care, part of the Sonderwell Group is committed to providing high-quality healthcare services to our clients, offering compassionate, person-focused care that promotes independence and improves quality of life. We are seeking a dedicated and experienced Care Coordinator to join our growing team. This role is essential to ensuring that our clients receive the highest quality of care and that our support workers are well-supported and motivated. This is an exciting opportunity for a proactive individual with experience in domiciliary care who thrives in a dynamic environment and has a passion for leading others.

As the Care Coordinator, you will act as the primary point of contact for clients and support workers, providing critical operational support and overseeing daily care logistics.

Key Responsibilities

Client Care

Develop and manage care schedules to meet clients’ needs, ensuring coverage for staff absences.

Monitor and address cancelled care hours with Team Leaders.

Oversee high-quality, person-centred care and maintain strong communication with clients and families.

Host team meetings to promote collaboration and problem-solving.

Staff Management

Recruit and match support workers to clients in partnership with recruitment.

Collaborate with HR and Clinical Leads to address staff issues and ensure ongoing training.

Communication and Collaboration

Coordinate with internal and external stakeholders to ensure seamless care.

Supervise care and medication standards and maintain accurate records.

Report on client progress and share service impact with stakeholders.

Operational Efficiency

Plan and deploy resources efficiently across care packages.

Support scheduling, billing, payroll, and participate in the on-call rotation.

About You

Strong customer service skills with experience in domiciliary care or a similar environment.

Outstanding communication and logistical planning skills.

Ability to work both independently and as part of a team, with a calm approach under pressure.

Mentoring and coaching experience to support the development of other team members.

Own transport is essential.

What We Offer

Basic Salary up to £27,500 depending on experience

Be part of a committed team dedicated to making a difference in clients’ lives.

Growth opportunities and a supportive work environment.

Apply Today!
If you're passionate care and want to be part of a team that truly makes a difference, we'd love to hear from you #Sonderwell
We are Sonderwell

At Sonderwell, we’re a UK-wide care provider, dedicated to giving our clients the best possible care, so they can live their own unique lives. To achieve that, we believe in caring for our carers, so they deliver better care for our clients. You’ll find a place where you can learn, develop and grow into the role that best suits you. And you’ll join a close-knit, supportive team who are always looking out for each other. So, whatever path you choose, you’re never on your own – there’s always someone you can reach out to for help and advice.

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Useful skills for a Care Coordinator: Click to view

To work as a Care Coordinator in the UK, you should possess a range of skills and qualifications to effectively coordinate patient care and support. Here are the key skills typically required:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, families, and healthcare professionals.

2. Organisational Skills: You need to manage multiple tasks, schedules, and patient needs efficiently, ensuring that care plans are followed properly.

3. Interpersonal Skills: Building rapport with patients and collaborating with multidisciplinary teams is crucial.

4. Problem-Solving Skills: The ability to assess situations, identify issues, and develop effective solutions is important for ensuring patient care.

5. Attention to Detail: Care Coordinators must carefully track patient information, appointments, and care plans to ensure nothing is overlooked.

6. Empathy and Compassion: Understanding the emotional and psychological needs of patients and being sensitive to their circumstances is key.

7. IT Skills: Proficiency in using healthcare software and electronic health records (EHR) systems is often required for managing patient data.

8. Knowledge of Healthcare Systems: Familiarity with local health services, referral pathways, and support resources is essential.

9. Time Management: The ability to prioritize tasks and manage time effectively to meet deadlines and patient needs.

10. Teamwork: Ability to work collaboratively with healthcare teams and other professionals to deliver comprehensive care.

11. Crisis Management: Skills to handle emergency situations calmly and effectively.

12. Cultural Competence: Awareness and respect for diverse cultural backgrounds, which may affect how care is provided.

Qualifications

In addition to skills, having relevant qualifications can enhance your opportunities as a Care Coordinator. Common background fields include nursing, social work, or other health and social care professions. Many positions may also require a degree or a diploma in health or social care.

Experience

Prior experience in healthcare settings, particularly in roles that involved patient interaction, health administration, or case management, is often beneficial.