Band 2 QE Outpatient ReceptionistinBirminghaminBirminghamPUBLISHED WED 11 DEC 2024
Opportunity to work in a dynamic and supportive healthcare environment.
Gain valuable experience in customer service and patient interaction.
Comprehensive training provided on hospital IT systems, enhancing technical skills.
Be part of a collaborative team, working alongside healthcare professionals to improve patient experiences.
Stable full-time position with a clear structure, working hours, and job security.
Contribute to the health and well-being of the community by playing a vital frontline role.
Develop excellent communication and organisational skills by managing a high volume of patient queries and appointments.
The University Hospitals Birmingham NHS Foundation Trust is seeking enthusiastic and experienced receptionists for the full-time Band 2 QE Outpatient Receptionist role in the QE Outpatient Department. The position involves operating busy reception desks where the successful candidates will handle a high volume of patient appointments and inquiries using the hospital's electronic systems. Key responsibilities include booking patients, updating demographics, managing patient flow, and collaborating with healthcare professionals to ensure a smooth and positive outpatient experience.
Candidates should possess a good standard of education, strong keyboard and customer service skills, and be able to thrive in a fast-paced public environment. Comprehensive training on the hospital's IT systems will be provided. The role is part of a supportive team that operates from Monday to Saturday, and applicants should be prepared to work collaboratively to maintain efficient outpatient services.
Candidates should possess a good standard of education, strong keyboard and customer service skills, and be able to thrive in a fast-paced public environment. Comprehensive training on the hospital's IT systems will be provided. The role is part of a supportive team that operates from Monday to Saturday, and applicants should be prepared to work collaboratively to maintain efficient outpatient services.
Opportunity to work in a dynamic and supportive healthcare environment.
Gain valuable experience in customer service and patient interaction.
Comprehensive training provided on hospital IT systems, enhancing technical skills.
Be part of a collaborative team, working alongside healthcare professionals to improve patient experiences.
Stable full-time position with a clear structure, working hours, and job security.
Contribute to the health and well-being of the community by playing a vital frontline role.
Develop excellent communication and organisational skills by managing a high volume of patient queries and appointments.
We are looking for, enthusiastic and experienced receptionists to work in QE Outpatient Department.
The position advertised is full time, it is a public front facing receptionist role working on busy customer focussed reception desks dealing with high numbers of patients and IT systems booking appointments and dealing with queries as a Team.
Applicants should have a good standard of education, keyboard skills, office procedures, excellent communication and customer care skills, and the ability to work in a very busy and often pressurized public environment. All training on the Hospitals IT systems will be given.
QE OPD Receptionist, agenda for Change Band 2
Full Time 37.5hrs
This position will involve providing frontline clinic reception services using the Trusts electronic systems OPTIMS, Oceano and Clinical Portal, to book patients in, confirming and or updating patient demographics as required, to follow the correct patient flow, book follow ups as requested electronically, scan and upload documentation, produce labels and other work on demand.
Successful candidates will ensure all processes within the areas are followed consistently, working alongside Nurses, Clinicians and all other NHS OPD Services in ensuring the patients flow and experience for the outpatient appointment is as smooth as possible and dealt with supportively and professionally.
You will join a fantastic existing team that between them, cover outpatients from Monday -- Saturday 08:00 -- 18:00
About us
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
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if you apply for this job:
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1. Can you tell us about your previous experience in a reception or customer service role, particularly in a healthcare setting?
2. What skills do you believe are essential for a receptionist working in a busy outpatient department?
3. How do you prioritise delivering excellent customer service when you are faced with multiple patients needing assistance at the same time?
4. Describe a time when you had to deal with a difficult patient or customer. How did you handle the situation?
5. Can you provide an example of how you have effectively communicated important information to a patient or team member in your previous job?
1. Can you tell us about your previous experience in a reception or customer service role, particularly in a healthcare setting?
2. What skills do you believe are essential for a receptionist working in a busy outpatient department?
3. How do you prioritise delivering excellent customer service when you are faced with multiple patients needing assistance at the same time?
4. Describe a time when you had to deal with a difficult patient or customer. How did you handle the situation?
5. Can you provide an example of how you have effectively communicated important information to a patient or team member in your previous job?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Band 2 QE Outpatient Receptionist:
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To work as a Band 2 Outpatient Receptionist in the NHS or any healthcare setting in the UK, there are several key skills and competencies that are typically required. These can include:
1. Communication Skills: You must be able to communicate effectively with patients, healthcare professionals, and other administrative staff. This includes verbal and written communication.
2. Customer Service Skills: Providing excellent service to patients and their families is crucial. This includes being polite, empathetic, and helpful.
3. Organizational Skills: You’ll need to handle appointments, patient records, and various administrative tasks efficiently. Good organizational skills will help manage multiple tasks simultaneously.
4. IT and Computer Skills: Familiarity with healthcare record systems, booking software, and general office software (like Microsoft Office) is important. You should be comfortable with data entry and managing digital patient records.
5. Attention to Detail: Accurately recording patient information, appointment details, and handling administrative procedures is essential to prevent errors that could impact patient care.
6. Teamwork: Working effectively as part of a team in a busy environment is key, as you will be collaborating with various healthcare staff.
7. Problem-Solving Skills: You should be able to handle queries and resolve issues as they arise, especially regarding appointment scheduling and patient inquiries.
8. Confidentiality and Data Protection: Understanding the importance of patient confidentiality and compliance with data protection regulations (like GDPR) is crucial in a healthcare environment.
9. Flexibility and Adaptability: The ability to adapt to changing situations, such as a busy clinic schedule or unexpected patient needs, is important in a dynamic healthcare setting.
10. Basic Numeracy Skills: Some basic numerical skills may be required for tasks such as managing patient appointments and handling some financial transactions.
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