Band 2 QE Outpatient Receptionist inBirmingham inBirmingham PUBLISHED
WED 11 DEC 2024
Candidates should possess a good standard of education, strong keyboard and customer service skills, and be able to thrive in a fast-paced public environment. Comprehensive training on the hospital's IT systems will be provided. The role is part of a supportive team that operates from Monday to Saturday, and applicants should be prepared to work collaboratively to maintain efficient outpatient services.
We are looking for, enthusiastic and experienced receptionists to work in QE Outpatient Department.
The position advertised is full time, it is a public front facing receptionist role working on busy customer focussed reception desks dealing with high numbers of patients and IT systems booking appointments and dealing with queries as a Team.
Applicants should have a good standard of education, keyboard skills, office procedures, excellent communication and customer care skills, and the ability to work in a very busy and often pressurized public environment. All training on the Hospitals IT systems will be given.
QE OPD Receptionist, agenda for Change Band 2
Full Time 37.5hrs
This position will involve providing frontline clinic reception services using the Trusts electronic systems OPTIMS, Oceano and Clinical Portal, to book patients in, confirming and or updating patient demographics as required, to follow the correct patient flow, book follow ups as requested electronically, scan and upload documentation, produce labels and other work on demand.
Successful candidates will ensure all processes within the areas are followed consistently, working alongside Nurses, Clinicians and all other NHS OPD Services in ensuring the patients flow and experience for the outpatient appointment is as smooth as possible and dealt with supportively and professionally.
You will join a fantastic existing team that between them, cover outpatients from Monday -- Saturday 08:00 -- 18:00
About us
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Please wait...this will take a moment...