Somerset NHS Foundation Trust rha3FE4w
Additionally, the post holder will play a crucial role in overseeing outpatient scheduling and theatre activity, ensuring that patient pathways are efficiently managed to meet performance targets, including those related to cancer. This cross-county position requires a valid driving license and access to a vehicle, indicating the necessity for travel. Overall, the Operational Support Manager will contribute significantly to enhancing the quality and efficiency of the administration service within the Trust.
An exciting opportunity has arisen in the Medical Service Group Directorate for a Operational Support Manager in Neurosciences.
Applicants should be able to demonstrate good effective communication, organisational and leadership skills.
This is a cross county role and a driving licence and access to a vehicle is required.
The post holder will manage the specialties PTL on a weekly basis, join the PTL meetings and provide all necessary updates. They will also manage the DMreturn for the specialty, if appropriate. The post holder will closely monitor and put improvement plans in place for all KPIs including clinic utilisation and DNA rates.
The post holder will provide operational support to the Service Manager ensuring that all medical administrative staff are complying with RTT (Referral to Treatment) national and local guidelines. Support and take necessary action to ensure patients pathways are progressed to achieve RTT and cancer (where appropriate) performance targets which will also involve monitoring of data quality. Respond to PALS concerns and support the formal complaints process ensuring timely responses to concerns raised, undertaking demand and capacity reviews, overseeing the efficiency of rotas and scheduling outpatient activity (including theatre activity when appropriate), and other tasks as the need arises.
The post holder will provide day to day management, recruitment, training and leadership to the administration team and will play a key role in the development of the administration service to streamline processes. This will include monitoring adherence to Trust targets and policies, auditing workloads, overseeing appraisals, sickness absence monitoring and performance management.
About us
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
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