Patient Support Manager - Outpatient & ImaginginCity of LondoninCity of LondonPUBLISHED THU 6 FEB 2025
The London ClinicrHELqgzk
The ideal candidate will be focused on team development, implementing effective training programs, and utilizing innovative strategies to increase revenue and achieve performance targets. Continuous staff evaluation through appraisals and quality audits will be essential in this role, alongside a commitment to safeguarding practices throughout the recruitment process. Overall, the Patient Support Manager will play a pivotal role in driving team success and improving patient care services at The London Clinic.
We have an exciting Internal opportunity for a Patient Support Manager to join our Front of House team at The London Clinic, based at our Head Office in London (NW1 4LJ). We are offering a competitive salary.
The Patient Support Manager is responsible for the management of a multi-functional administration and reception team, running hospital appointments for outpatients & imaging providing the highest quality patient and customer experience. The post holder will be responsible for overseeing the services provided, ensuring that the required service levels are consistently achieved, and will develop KPIs/targets and inject energy and drive into the Patient Support Team.
The Patient Support Manager will oversee that all enquiries are dealt with effectively to deliver high quality customer service, with appointments for consultations, radiology, therapies, radiotherapy and all outpatient diagnostics are processed, registered and paid or authorised in readiness for the patient visit.
The role will focus on continuous process improvement to ensure ease of access to our services for patients, consultants and secretaries. The post holder will have innovative ideas of initiative to drive growth, and will take these through to implementation and measurement of success.
About us
The below outlines the key duties and responsibilities of this role. For a full description of the role requirements, please see the attached Job Description and Person Specification.
Key Duties
- Develop, maintain and grow a high-performance team of receptionists and administrators, including the direct line management of Patient Support Leads.
- Manage departmental budgets effectively, develop and implement strategies to increase revenue in line with agreed objectives.
- Energise and motivate staff to create an enthusiastic environment to achieve revenue targets through targeted sales, pricing and delivery activities.
- Ensure that team members are fully trained in their areas of expertise and that a continual induction and development program is employed. Create workforce plan and lead on associated recruitment, induction and training activity
- Develop and maintain relationships with consultants, secretaries and other stakeholders to enable competitive, smooth, timely and effective service delivery.
- Develop and implement performance targets for the Patient Support teams and Leads, measure staff against these by way of formal appraisal, regular one-to one's and quality audits, providing staff with coaching and feedback.
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.
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