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Patient Care AdvisorinSt HelensinSt HelensPUBLISHED THU 31 OCT 2024

Band 3: £24,071 to £25,674 a year Per Annum, Pro Rata  PERMANENT  GOOD SALARY 

NHS

Mersey and West Lancashire Teaching Hospitals NHS TrustFollow Mersey and West Lancashire Teaching Hospitals NHS Trust

The Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking a part-time Patient Care Advisor for Marshalls Cross Medical Practice in St Helens, requiring 21 hours of work per week. The ideal candidate should have prior experience in a GP setting, capable of efficiently managing patient queries, appointment scheduling using the EMIS system, and ensuring a high standard of patient care. Key responsibilities include greeting patients promptly, handling general inquiries, managing sensitive situations, and ensuring up-to-date patient records, while also adhering to confidentiality protocols and health and safety regulations.

The role emphasises the importance of excellent communication, organisation, and the ability to work under pressure in a fast-paced environment, catering to a patient demographic that includes many individuals with complex health needs. Additional tasks may involve processing medical samples, managing correspondence, and maintaining a tidy and compliant practice environment. A Standard DBS check is required for this position, underscoring the trust's commitment to safeguarding both patients and staff.

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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
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