Medical Receptionist inChesterfield inChesterfield PUBLISHED WED 6 NOV 2024

PERMANENT GOOD SALARY

Clay Cross Medical Centre rA8jWCHd

Gaining valuable experience in a healthcare setting, enhancing communication and organizational skills.

Opportunity for career growth with full training provided, even for those without prior experience.

Being a vital point of contact in the medical team, helping to ensure patients receive the care they need.

Flexibility in work hours, which can help in maintaining a work-life balance.

The chance to assist patients directly and positively impact their healthcare experience.

Diverse responsibilities that provide a dynamic work environment, keeping the job interesting.

Clay Cross Medical Centre is seeking a Medical Receptionist. While prior experience is preferred, it is not required as full training will be provided. The role involves delivering an efficient reception service to patients and visitors, handling inquiries, scheduling appointments, processing repeat prescriptions, and maintaining patient records. The receptionist will communicate with external organizations and ensure efficient telephone and in-person interactions.

Key responsibilities include:

Managing appointments and assisting patients with queries.
Recording and processing incoming calls and messages accurately.
Ensuring timely preparation of repeat prescriptions.
Maintaining confidentiality and secure handling of patient records.
Covering both Clay Cross and Tupton sites as needed, including during staff absences.

The position requires flexibility in hours, a strong focus on patient service, and the ability to adhere to practice procedures. Additional duties may be assigned by the Practice Manager.

Clay Cross Medical Centre is looking to recruit a Medical Receptionist.

Previous experience in a similar role is desirable but not essential as full training will be given.

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
Enter patient information on to the computer as required.
All staff are required to take their share in providing cover, when necessary, for colleagues who may be absent because of holidays or illness and will cover both Clay Cross and Tupton Surgeries.

This is a mandatory requirement of the receptionists role.

Undertake any other additional duties appropriate to the post as requested by the Partner or the Practice Manager.

About us
MEDICAL RECEPTIONIST JOB DESCRIPTION
JOB TITLE: MEDICAL RECEPTIONIST
REPORTS TO: Practice Manager
ACCOUNTABLE TO: Practice Manager
HOURS: Negotiable
Job Summary:
The Medical Receptionist will be the focal point of communication between the patients, doctors, and other clinical and non-clinical staff. This encompasses dealing with incoming calls from external organisations, the public and patients, dealing with queries, appointments, and reception desk cover. The role also has responsibility for dealing with incoming post, prescriptions, scanning, GP liaison and instructions and other duties as identified daily.
The role will provide cover for Clay Cross and Tupton sites. Flexibility to cover extra hours for staff absences (holiday / sickness) is essential.
General Responsibilities:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Ensure that patients can access health services including contact/make an appointment to see a Clinician in the appropriate manner depending on need and that all patient records are up-to-date and available for all users when required.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner, in line with practice procedure.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits, ensuring careful recording of all relevant details.

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.

Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.

Enter patient information on to the computer as required.

Patient notes and correspondence:

o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
o Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.

Ensure that confidentiality is always maintained, with a duty not to disclose any confidential information after the employment ends.

Premises:

o Open premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

Ensure that all new patients are registered onto the computer system promptly and accurately

All staff are required to take their share in providing cover, when necessary, for colleagues who may be absent because of holidays or illness and will cover both

Clay Cross and Tupton Surgeries.
This is a mandatory requirement of the receptionists role.

Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

TELEPHONES & RECEPTION DESK

Reception staff will answer the various incoming outside lines into reception and the internal lines.

Handle patients telephoning with an emergency in accordance with the practices protocol.

Provide future/on-the-day appointments/telephone advice slots with team members in accordance with practices Access Protocol.

Record patient information accurately and pass it on to appropriate team member for advice/triage including emergencies.

Forward calls to team members.

Answer patient enquiries.

Record and pass on messages.

Assist patients checking the availability of their prescription or with a query.

Process requests for repeat and acute prescriptions.

Pass out prescriptions for collection and answer associated queries.

Reception staff will greet patients when they arrive in the practice and ensure that they are assisted appropriately.

Assist patients to check in for their appointments.

Advise walk-in patients about how to access the service according to patient need.

Process changes of address/patient details.

More information related to this job opportunity, from jobsincare:

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Useful skills for a Medical Receptionist: Click to view

To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.

2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.

3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.

4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.

5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.

6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.

7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.

8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.

9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.

10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.

11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.

12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.

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