Medical Receptionist inChesterfield inChesterfield PUBLISHED 6 NOV 2024

Clay Cross Medical Centre is looking to recruit a Medical Receptionist.

Previous experience in a similar role is desirable but not essential as full training will be given.

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
• Enter patient information on to the computer as required.
• All staff are required to take their share in providing cover, when necessary, for colleagues who may be absent because of holidays or illness and will cover both Clay Cross and Tupton Surgeries.

This is a mandatory requirement of the receptionists role.

• Undertake any other additional duties appropriate to the post as requested by the Partner or the Practice Manager.

About us

MEDICAL RECEPTIONIST JOB DESCRIPTION

JOB TITLE: MEDICAL RECEPTIONIST

REPORTS TO: Practice Manager

ACCOUNTABLE TO: Practice Manager

HOURS: Negotiable

Job Summary:

The Medical Receptionist will be the focal point of communication between the patients, doctors, and other clinical and non-clinical staff. This encompasses dealing with incoming calls from external organisations, the public and patients, dealing with queries, appointments, and reception desk cover. The role also has responsibility for dealing with incoming post, prescriptions, scanning, GP liaison and instructions and other duties as identified daily.

The role will provide cover for Clay Cross and Tupton sites. Flexibility to cover extra hours for staff absences (holiday / sickness) is essential.

General Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Ensure that patients can access health services including contact/make an appointment to see a Clinician in the appropriate manner depending on need and that all patient records are up-to-date and available for all users when required.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner, in line with practice procedure.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits, ensuring careful recording of all relevant details.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
• Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Patient notes and correspondence:

o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

o Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

• Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.
• Ensure that confidentiality is always maintained, with a duty not to disclose any confidential information after the employment ends.
• Premises:

o Open premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

• Ensure that all new patients are registered onto the computer system promptly and accurately
• All staff are required to take their share in providing cover, when necessary, for colleagues who may be absent because of holidays or illness and will cover both

Clay Cross and Tupton Surgeries.

This is a mandatory requirement of the receptionists role.

• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

TELEPHONES & RECEPTION DESK

• Reception staff will answer the various incoming outside lines into reception and the internal lines.
• Handle patients telephoning with an emergency in accordance with the practices protocol.
• Provide future/on-the-day appointments/telephone advice slots with team members in accordance with practices Access Protocol.
• Record patient information accurately and pass it on to appropriate team member for advice/triage including emergencies.
• Forward calls to team members.
• Answer patient enquiries.
• Record and pass on messages.
• Assist patients checking the availability of their prescription or with a query.
• Process requests for repeat and acute prescriptions.
• Pass out prescriptions for collection and answer associated queries.
• Reception staff will greet patients when they arrive in the practice and ensure that they are assisted appropriately.
• Assist patients to check in for their appointments.
• Advise walk-in patients about how to access the service according to patient need.
• Process changes of address/patient details.