Somerset NHS Foundation Trust rha3FE4w
The position involves overseeing the entire lifecycle of complaints, from receipt to resolution, while collaborating with both clinical and non-clinical teams to achieve timely and satisfactory outcomes. The successful candidate will work closely with the Formal Complaints Manager and the Patient Experience and Engagement Data Lead to enhance the patient experience function and support the overall Patient Experience and Engagement Strategy. The Trust is looking for a passionate individual who is committed to improving patient care.
At Somerset NHS Foundation Trust, we are dedicated to providing outstanding care and support to our patients and their families. Due to internal reconfiguration and successful promotion, we are currently looking for a Complaints Co-ordinator to join our dynamic team and play a crucial role in maintaining and enhancing our service quality.
Our role as a team is to ensure that the patient and carer voice is at the centre of all we do as an organisation. You'll become a key part of the Patient Experience and Engagement Team dedicated to ensuring patient experience informs the care provided by the Trust.
As a Complaints Coordinator, you will be integral to the formal complaints process within the Trust, ensuring compassionate engagement with our patients and the people who matter to them. You will also ensure that all complaints are handled efficiently, empathetically, and in compliance with NHS guidelines.
With support from your team, your role will involve managing the entire lifecycle of complaints, from initial receipt through to resolution, working closely with clinical and non-clinical teams to ensure a timely and satisfactory outcome.
You'll work closely with the Formal Complaints Manager and Patient Experience and Engagement Data Lead to make a significant contribution in developing the patient experience function to support service groups in the delivery of the Patient Experience and Engagement Strategy.
If you are passionate about making a difference in patient care and have the skills and experience we are looking for, we would love to hear from you.
About us
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
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