Care Coordinator inThornton Heath inThornton Heath PUBLISHED MON 28 OCT 2024

An exciting opportunity to work with One Thornton Heath PCN, an established primary care network covering six GP practices in North Croydon. This role will be for one year starting in February 2025 to cover maternity leave.

This post requires working under own initiative with a flexible approach. It will be instrumental in the delivery of the PCN's aims for patient centred, proactive care and achievement of the PCN targets.

The role will require movement between 2-3 Practices and working with a multi-disciplinary team

Able to:

Liaise with Practices, CCG, Council, HCOs and VSOs for information, claims etc.

Help to improve PCN cancer screening uptake and reduction of DNAs.

Help to improve PCN childhood immunisations uptake by various measures including, but not limited to, directly calling patients, booking appointments and providing information to patients.

Work with local system partners including Public Health, Cancer Alliance, PPGs, ICN, etc.

Support maintenance of the PCN practices websites

Looking for:

- Excellent communication skills.

- High proficiency in all aspects of IT

- Ideally a knowledge of EMIS clinical system and Ardens software

- Good planning and organisational skills

-A clear and analytical thinker

- Reporting skills and data analysis

- Self-motivation

- Prioritisation skills

About us

JOB DESCRIPTION FOR THE POST OF

CARE COORDINATOR

One Thornton Heath Primary Care Network

REPORTS TO: PCN Clinical Directors and Business Lead

Job Summary:

This role is a new role and will evolve with the development of the PCN . The candidate will need a flexible approach to change and be instrumental in the delivery of the PCN’s aims for patient centred care and in particular improvement of cancer screening and childhood immunisation uptake. The role may require movement around the 6 Practices and working with a multi-disciplinary team

Job Responsibilities:

· Proactively identify and work with a cohort of people to support their care.

· Help people to manage their needs, answering their queries and supporting them to make appointments.

· Raise awareness of shared decision-making and decision support tools, and assist people to be more prepared to have a shared decision-making conversation.

· Ensure that people have good quality information to help them make choices about their care.

· Support people to understand their level of knowledge, skills and confidence – their “Activation” level – when engaging with their health and wellbeing, including through the use of the Patient Activation Measure.

· Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers, health and wellbeing coaches and other primary care roles.

· Support the coordination and delivery of MDTs within PCNs.

Main Duties include:

· Lead on PCN screening improvement plan, with support of practices.

· Help to improve PCN cancer screening uptake and reduction of DNAs.

· Help to improve PCN childhood immunisations uptake by various measures including, but not limited to, directly calling patients, booking appointments and providing information to patients.

· Work with local system partners including Public Health, Cancer Alliance, PPGs, ICN, etc.

· Specific actions to engage with groups with low participation locally in screening and immunisations.